Field Service Technician - Chicago IL

Quest International • Irvine, CA

1h • $24 - $35 • Onsite

About The Position

The Field Service Technician supports Quest International customers by installing, maintaining, troubleshooting, and repairing A/V, electro-mechanical, and medical equipment at customer sites. This role requires hands-on technical ability, extensive travel readiness, schedule flexibility, strong documentation habits, and professional customer communication in medical and customer-site environments.

Requirements

• High school diploma or equivalent.
• 3+ years of hands-on A/V, electro-mechanical, medical equipment, or related field service experience.
• Experience with installation, preventive maintenance, corrective maintenance, field troubleshooting, and repair.
• Experience performing field-replaceable unit, component, or equipment-level troubleshooting and repair.
• Experience using diagnostic tools such as digital multimeters, vacuum/pressure meters, frequency counters, or similar test equipment.
• Strong cable media knowledge, including Coax, HDMI, USB, Cat5/Cat6, connectors, wiring, and signal-flow troubleshooting.
• Experience supporting A/V equipment such as speakers, monitors, displays, audio consoles, amplifiers, DSPs, video matrix switchers, PC interfaces, DVRs, CCTV, or related systems.
• Ability to travel extensively, work customer-site schedules, support overtime needs, and handle medical/customer-site environments professionally.
• Valid driver’s license, reliable transportation, and ability to rent and operate vehicles for field assignments.
• Ability to perform essential field-work requirements, with or without reasonable accommodation, including lifting up to 50 lbs, bending, crawling, climbing, standing, and using tools.
• Pay alignment with $24.00 - $35.00 per hour.

Nice To Haves

• A/V setup, configuration, installation, CCTV, low-voltage, structured cabling, POS/kiosk, smart-hands, or remote-eyes support experience.
• Medical, hospital, clinical, biomedical, industrial, military electronics, avionics, robotics, mechatronics, or BMET-style experience.
• CompTIA A+, electronics coursework, technical school, or equivalent hands-on training.
• Experience working in medical/customer-site environments with customer-specific training, access requirements, and professional site conduct.
• Experience managing frequent travel, overnight stays, early mornings, late nights, overtime, rental vehicles, lodging, schedules, and expenses independently.
• Strong Microsoft Word, Excel, service documentation, work-order, proof-of-work, customer communication, and escalation-support skills.
• Stable field-service work history, supervisor reference readiness, and long-term interest in hands-on field service work.

Responsibilities

• Perform onsite installation, preventive maintenance, troubleshooting, and corrective repair of A/V, electro-mechanical, and medical equipment.
• Travel extensively for scheduled and unscheduled service work, including overnight travel, early-morning departures, late-night returns, and customer-driven service windows.
• Work overtime as needed based on travel days, urgent service calls, escalations, customer-site access, equipment downtime, and project deadlines.
• Support hospitals, medical facilities, and customer locations with professional communication, timely updates, and strong customer-service follow-through.
• Troubleshoot equipment issues in the field, identify failed components or field-replaceable units, complete repairs, verify equipment operation, and escalate issues when needed.
• Document service activity, parts usage, work performed, test results, customer updates, photos/checklists when required, and final resolution notes accurately.
• Work independently while managing schedules, travel logistics, service priorities, customer expectations, and changing field conditions.

Benefits

• Overtime eligible based on business need, travel, urgent service calls, customer-site access, equipment downtime, escalations, and applicable wage-and-hour requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED