Technician, Field Svc I-- On-Site - Brooklyn/Queens
About The Position
Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards. The territory will cover the Brooklyn/Queens area. In this position, you’ll be accountable for reporting product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. You will meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. You will properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. You will showcase strong customer communication and satisfaction skills, maintain the performance of assigned machines, and facilitate performance at a level which helps to achieve the branch/district’s overall metric targets.
Requirements
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
- Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Responsibilities
- Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Showcasing strong customer communication and satisfaction skills.
- Maintaining the performance of assigned machines.
- Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Canon welcome kit and official merch
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
