Field Service Technician (Atlanta, GA)
Becton Dickinson Medical Devices•Durham, NC
•Onsite
About The Position
BD Parata is currently seeking a Field Support Engineer in the Atlanta, GA area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.
Requirements
- High School diplomas plus 3-5 years field service experience
- Strong customer service orientation
- Proficiency with Windows operating systems and Microsoft Office
- Knowledge of computer networking, router/switch configuration, and file management
- Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service
- Experience with digital multi-meters and electrical testing equipment
Nice To Haves
- SQL knowledge a plus
- Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred
Responsibilities
- Deliver outstanding customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to improve uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve sophisticated technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
- Work independently with minimal direction
Benefits
- Fleet vehicle
- Corporate credit card for expenses
- Company laptop and phone
- Complete tool kit
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
