Field Service Technician (Hourly)

JBT Marel•Stratford, WI

4d•$25 - $35•Remote

About The Position

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. Primary responsibility is for servicing/repairing all JBT Marel, A&B sold equipment at customer sites. This is an advanced welding level position to ensure quality welding, fabrication/fitting and finishing with proper weld preparation, manufacturing of components, fit-up of assemblies, and finishing components. Develop strong relationships with customers, solve customer problems and sell A&B capabilities, services and products. Be available to respond to urgent customer service/repair needs. On a given day, you may: Provide on-site technical support to customers ensuring all equipment sold is functioning properly and is in good repair. Perform Hazard Safety Assessments prior to each job. Listen and respond to customer needs/requests; then provide "value added" effective solution and/or support. Welds TIG and MIG techniques to quality standards. Completes all necessary paperwork and quality checks for team associates Work closely with Manager, Customer Care Representatives and Sales personnel to ensure we maintain good communications/relationships with the customer. Sets up welding equipment for various welding types. Reads and understands blueprints for the selection of materials, measurements and weld types; and performs work to specified tolerances. Handles raw materials and prepare material for fabrication. Uses hand tools for the manufacturing of customer orders. When required, grinds and polishes steel according to customer requirements as well as quality standards. Ability to locate finish specifications on blueprints and perform finishing work to specified tolerances. Complete understanding of all material and weld finishes, as well as the process to achieve them. Trouble-shoot malfunctioning equipment and provide an effective solution. Completes all time and expense reporting weekly. Complies with all A&B and Customer safety/housekeeping/compliance policies and guidelines. Order/deliver parts to customer as needed. Manage equipment repairs/overhaul so that performance will be to JBT Marel and Customer standards and time schedules. Instruct and train customer operators and mechanics on safe operation and maintenance of equipment. Perform final inspections on rebuilt/repaired equipment. Travels to customer sites as need (must have valid driver's license). Generate timely/accurate call reports and report problem areas or needed improvements on all equipment. Perform courtesy visits to customers to review installed equipment, discuss equipment performance with the customer, any changes/optimizations that they would like, and to identify opportunities for service work and new equipment sales and/or installation work when needed. When not performing Service Technician duties, will perform other field service work or work within plants as assigned. Performs other duties as assigned by Manager

Requirements

Vocational degree in welding or fabrication is preferred
At least 5 years of welding/fabricating experience.
GTAW-2 welding certification is required.
OSHA-10 certification is required.
3 point First Aid (Emergency First Aid, CPR, and AED) training is required.
Strong mechanical aptitude with a high degree for attention to detail and quality is a must.
Agitator, pump and valve knowledge.
Ability to perform hydro, spray ball coverage and dye penetration testing.
Troubleshooting skills.
Strong communication skills are absolutely necessary.
Ability to use Microsoft Office.
Must be willing to gain proficiency in the items above.
Service-oriented position.
Genuinely enjoy working with people.
Pleasant disposition.
Maintain appropriate business appearance/ attire.
Willing to advance the goals of the Company.
Valid driver's license.

Nice To Haves

Process equipment maintenance and/or instrumentation calibration experience is a plus.

Responsibilities

Provide on-site technical support to customers ensuring all equipment sold is functioning properly and is in good repair.
Perform Hazard Safety Assessments prior to each job.
Listen and respond to customer needs/requests; then provide "value added" effective solution and/or support.
Weld TIG and MIG techniques to quality standards.
Complete all necessary paperwork and quality checks for team associates.
Work closely with Manager, Customer Care Representatives and Sales personnel to ensure we maintain good communications/relationships with the customer.
Set up welding equipment for various welding types.
Read and understand blueprints for the selection of materials, measurements and weld types; and perform work to specified tolerances.
Handle raw materials and prepare material for fabrication.
Use hand tools for the manufacturing of customer orders.
Grind and polish steel according to customer requirements as well as quality standards.
Locate finish specifications on blueprints and perform finishing work to specified tolerances.
Troubleshoot malfunctioning equipment and provide an effective solution.
Complete all time and expense reporting weekly.
Comply with all A&B and Customer safety/housekeeping/compliance policies and guidelines.
Order/deliver parts to customer as needed.
Manage equipment repairs/overhaul so that performance will be to JBT Marel and Customer standards and time schedules.
Instruct and train customer operators and mechanics on safe operation and maintenance of equipment.
Perform final inspections on rebuilt/repaired equipment.
Generate timely/accurate call reports and report problem areas or needed improvements on all equipment.
Perform courtesy visits to customers to review installed equipment, discuss equipment performance with the customer, any changes/optimizations that they would like, and to identify opportunities for service work and new equipment sales and/or installation work when needed.
When not performing Service Technician duties, will perform other field service work or work within plants as assigned.
Perform other duties as assigned by Manager.