Field Service Technician - Knoxville, TN
About The Position
Cash Depot is the nation's largest independent provider of retail cash management, ATM solutions, consumer financial services, and Air/Vac systems. Since 1983, we have built our reputation on delivering dependable service, innovative technology, and exceptional customer support nationwide. We're looking for self-motivated individuals who enjoy working independently, troubleshooting equipment, solving problems in the field, and providing outstanding customer service. As a Field Service Technician, you will be responsible for the installation, conversion, maintenance, troubleshooting, repair, and removal of ATMs, Air/Vac equipment, and other Cash Depot products throughout your assigned territory. This role combines mechanical troubleshooting, technical service, installation work, customer support, and field operations while allowing you to work independently and manage your daily schedule.
Requirements
- High School Diploma or GED.
- Valid driver's license with acceptable driving record.
- Ability to obtain and maintain a DOT Medical Examiner's Certificate.
- Experience troubleshooting mechanical, electrical, or electro-mechanical equipment.
- Strong customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to work independently with minimal supervision.
- Ability to safely lift and move equipment required for the position.
Nice To Haves
- ATM, kiosk, vending, HVAC, telecommunications, or field service experience.
- Technical troubleshooting experience.
- Military, mechanical, maintenance, or service technician background.
- Cash handling equipment experience.
Responsibilities
- Install, convert, repair, and remove ATMs, Air/Vac equipment, and other Cash Depot products.
- Perform preventative and corrective maintenance.
- Troubleshoot electro-mechanical, hardware, and equipment issues.
- Perform ATM cash replenishment and coin removal services as scheduled.
- Complete software updates, diagnostics, and equipment testing.
- Partner with dispatch to complete service requests and installations.
- Maintain inventory and communicate parts and supply needs.
- Complete required service documentation accurately and on time.
- Meet department performance metrics related to efficiency, safety, and first-time fix rates.
- Maintain strong customer relationships.
- Represent Cash Depot professionally at all customer locations.
- Communicate effectively with dispatch, management, and customers.
- Support customer needs while ensuring all security procedures are followed.
- Assist with training and ride-alongs for other technicians.
- Recommend process and efficiency improvements.
- Participate in ongoing technical training programs.
Benefits
- Guaranteed 40-hour work week
- Paid drive time
- Monday through Friday schedule
- Eight-hour workdays
- Company vehicle provided
- Paid training and certification opportunities
- Stable, year-round work
- Profit Sharing Program
- Advancement opportunities within Field Service and Operations
- Independent work environment with minimal supervision
- Paid Holidays
- Paid Time Off (PTO)
- Annual Profit-Sharing Bonus Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability Insurance
- Wellness Benefit Programs
- Medical Deductible Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
