Field Service Technician-Burlington VT

NCR Voyix•Burlington, VT

1d•Onsite

About The Position

NCR Voyix is looking for Field Service Technicians to provide best-in-class service to some of the largest retail customers in the industry. This role is crucial for keeping commerce running across the globe and acts as an ambassador for the NCR Voyix Brand. The Field Services Team creates value for customers by delivering solutions that build long-term relationships. As a first-line response, you will communicate in an open, helpful, and engaging manner, focusing on finding the right solution. You will organize and triage customer issues, and handle some problems before they start. Formal training is provided through NCR Voyix, enabling fast learning and fostering an environment where employees can stretch themselves and make an impact. NCR Voyix is committed to growing employee capabilities through a learning community with diverse individuals, new ways of thinking, and expanded capabilities. Dedicated teachers, mentors, and coaches work across territories to share knowledge and enhance growth. NCR Voyix is dedicated to building a diverse community where employees feel a sense of belonging, are valued for their contributions, and the perspectives they bring.

Requirements

Local candidate to specific geographic area
Authorized to work in the US
At least 18 years of age
Have a valid driver’s license and driving record that satisfies NCR fleet requirements.
PC skills, basic electronic skills, and some specific hardware and operating system familiarity
Ability to perform essential functions of the job with or without a reasonable accommodation.
Prolonged travel with driving several hours per day.
Rotating and weekend shifts
Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches

Nice To Haves

Familiarity with large servers, mainframe computers, and imaging software
A+ Certification, CompTIA, N+ Certification
One or more years of related experience

Responsibilities

Perform customer installation, maintenance, and service calls promptly and effectively.
Service electromechanical equipment like self-checkout systems within an assigned territory.
Perform maintenance, repair, PM work, and system overhauls.