Field Service Technician

our team • Arlington, TX

33d • Hybrid

About The Position

SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world through its platforms in HVAC and Detection and Measurement. Through its RiSE talent development framework, SPX Technologies aims to Reach, Identify, Strengthen, and Engage employees to support their continued development. SPX Technologies is a global company comprised of problem solvers, collaborators, and innovators. As part of Detection and Measurement, CUES is a leading developer of water, wastewater, and storm water inspection equipment, offering CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation to improve the safety and reliability of water infrastructure systems. As a Field Service Representative, you will assist the sales team with necessary activities within the Florida sales territory by providing stellar customer service to existing customers through equipment diagnostics and troubleshooting services. Transportation will typically be via a company-supplied service vehicle.

Requirements

• Basic electrical and mechanical aptitude.
• Basic understanding of technical drawings.
• Experience using basic hand and power tools, including soldering equipment.
• Ability to present technical information in a professional and understandable manner.
• Safe driving record and ability to drive extensively on daily basis.
• High school diploma or equivalent required.
• Extensive driving on a weekly basis, to include rural and city driving.
• Duties may be performed indoors or outdoors, with possible exposure to hot and cold temperature extremes.
• Ability to travel for business on both small and large commercial aircraft.
• Maintain excellent attendance and reliability.
• Position requires handling of equipment that has been exposed to the sewer and storm pipe environment.
• Ability to lift 50 lbs without assistance.
• Ability to climb in and out of large box trucks several times per day.
• Ability to stand/sit for extended periods.

Nice To Haves

• Two-year business/education degree preferred (or military equivalent).
• Experience with pipeline inspection equipment.
• Previous service and/or training experience.
• Strong computer skills including Microsoft suite of products.
• Excellent written and oral communication skills.
• Highly motivated self-starter that can handle stressful situations.
• Ability to work independently, with excellent problem solving and decision-making skills.
• Occasional overnight stays may be required.

Responsibilities

• Schedule and perform "wellness checkups” with existing customers.
• Assist sales team with product demonstrations and support.
• Troubleshoot CCTV equipment and report findings.
• Perform minor repairs to customer CCTV equipment and cables.
• Retrieve and deliver loaner equipment, as needed.
• Maintain minimal loaner and parts inventory.
• Provide daily updates on business activities and customer status.
• Identify areas for improvement and suggest solutions.
• Maintain assigned service vehicle per company requirements.
• Schedule travel and manage expense reports as required.

Benefits

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED