Field Service Technician
About The Position
TGI Office Automation, a second-generation family-owned business with over 62 years of experience, is a comprehensive office technology provider offering scalable solutions for complex business issues. TGI offers innovative technology from industry-leading partners. TGI Office Automation is seeking a bright, highly motivated, and enthusiastic Field Service Technician to join their growing team. This is a great opportunity to join a fast-paced team focused on supporting the company's growth. TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.
Requirements
- A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
- Working knowledge of computer systems such as Microsoft, Apple and basic network connectivity, print drivers.
- Must possess electrical/mechanical aptitude.
- Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
- Must have excellent daily time management skills and be capable of prioritizing activities.
- Excellent customer service skills.
- Driver's License / Vehicle (Required)
Nice To Haves
- Previous experience working with Ricoh and/or Toshiba products preferred.
- Copier/Mechanical: 2 years preferred
Responsibilities
- Manages territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
- Responsible for providing quality service calls on each piece of equipment serviced.
- Travel to client sites within an assigned geographic area to repair and maintain office equipment (Copiers, printers, fax).
- Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal, and customer call assistance.
- Follows proper call handling procedures while maintaining the minimum call per day average.
- Maintains effective relationships with customers and fellow employees.
- Managing the clients' expectations and resolutions.
- Must follow the policies and procedures set forth by TGI Office Automation.
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- PTO
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
