Field Service Technician

the Company•Oostburg, WI

9h•Onsite

About The Position

We are seeking 4 Field Service Technicians to provide exceptional technical service, training, and support to our customers. This is a high-priority position with one role based in Texas and three positions located near major airports (Chicago, Indianapolis, Detroit, etc.) to facilitate travel. The job involves 80-90% travel, requiring flexibility for domestic and occasional international assignments. These roles involve on-site troubleshooting, maintenance, and installations with a focus on ensuring smooth operations for both existing and prospective customers. You will collaborate with cross-functional teams, maintain service documentation, and utilize ERP tools to ensure accurate reporting. The ideal candidates will possess both mechanical and electrical expertise and excel in customer service.

Requirements

High School Diploma required
2+ years of relevant experience in a technical service role.
Ability to read electrical schematics and troubleshoot electrical wiring.
Mechanical proficiency and experience working with machinery.
Proficiency in Microsoft Office tools (Word, Excel, Outlook).
Familiarity with ERP systems for tracking and reporting purposes.
Strong customer service and organizational skills.
Valid driver's license with no major violations in the last 3 years.
Willingness to travel up to 90% annually, including weekends and international travel (less than 10%).

Nice To Haves

Technical Diploma preferred
Bachelor's degree is a plus.

Responsibilities

Provide on-site installation, maintenance, and repair services during field visits.
Troubleshoot mechanical and electrical systems and resolve service-related issues efficiently.
Collaborate with internal teams (production, service, and project management) to deliver high-quality service.
Maintain detailed and timely service reports, logs, and documentation.
Utilize ERP tools to track service actions and generate customer experience reports.
Understand and respond to customer needs, offering recommendations as appropriate.
Cultivate positive, long-term customer relationships.
Uphold company protocols and maintain compliance with field service standards.