Elite/Lead Field Service Technician

Xylem • Seattle, WA

11d • $78,500 - $125,600 • Onsite

About The Position

The Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.

Requirements

• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)
• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms: Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours Road Test, Copy of Driver’s License, Copy of Medical Certificate
• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Ability to obtain DOT Medical card
• Clean driving record
• Work experience preferred
• 5 to 7 years of technical work experience
• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision and provides coaching/training to junior-level technicians
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Nice To Haves

• Technical military background
• Tech Cert, Degree or industry specific license(s)

Responsibilities

• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently and has ability to lead/coach/guide/motivate

Benefits

• Xylem Watermark (paid Volunteer Program)
• Employee Resource Groups (ERG)
• Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace
• Reasonable accommodations to enable all employees to perform their essential job functions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED