Field Service Techinician
About The Position
Visual Edge IT is looking to add a talented copier/printer technician to our amazing team! We are a nationally renowned company with a family-owned work culture that creates an excellent work life balance. We value our employees by providing an extensive benefits package that includes medical/dental and vison coverage, 401k and health savings programs and unsurpassed growth opportunities. We are an ever-growing company that has a national footprint affording us resources that other dealers fall far short of. The Service Technician is responsible for the maintenance and upkeep of the client’s copiers and printers. This is a field-based role. A full training program is available, and a company vehicle is provided. Mechanically inclined candidates with strong customer service skills are encouraged to apply.
Requirements
- Strong mechanical and electrical aptitude with proven troubleshooting skills.
- Strong customer service and communication skills.
- Basic knowledge of networking and computer systems
- Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs
- Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements)
Nice To Haves
- 3+ years of industry experience is preferred.
- Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
- An associate degree or higher in electronics or electrical engineering is preferred equivalent experience will be considered.
Responsibilities
- Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
- Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
- Diagnose technical issues using customer feedback, electronic data, and observations.
- Maintain a high level of customer satisfaction through clear communication and dependable service.
- Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
- Accurately complete service documentation, including parts usage, call closures, and meter readings.
- Provide feedback to improve processes and support continuous improvement efforts.
- Some travel is required.
Benefits
- Medical/dental and vision coverage
- 401k and health savings programs
- Competitive pay
- PTO
- Seven paid holidays per year
- HSA
- Short term disability
- Long term disability
- Voluntary life insurance
- Employee assistance program
- Wellness programs
- Company vehicle
- Full training program
- Employer match benefit for 401k (100% match up to 3%, additional 50% match on next 2%)
- $25k life insurance policy at no cost
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
