Field Service Technician

INTERMOUNTAIN ELECTRONICS INC•Findlay Township, PA

just now•Remote

About The Position

Intermountain Electronics (IE) is seeking a Field Service Technician (Electrical) for its Eastern Region, based remotely in or near Pittsburgh, Pennsylvania. The technician installs, repairs, tests, and maintains IE field equipment and products, including electrical, mechanical, and controls systems. The role involves diagnosing and resolving equipment issues, warranty and quality concerns, conducting preventive maintenance, and documenting work performed. The technician works directly with customers and internal teams, builds relationships with customers, commissioning agents, general contractors, and subcontractors, and helps train or mentor technicians and subcontractors. The role reports directly to the National Service Manager. Travel is extensive and may involve overnight stays and extended assignments away from home. A three-weeks-out, one-week-home rotation is common but is not fixed or guaranteed; assignments may sometimes last four consecutive weeks or longer.

Requirements

Electrical, mechanical, commissioning, or assembly background with at least 3 years of experience and at least 3 years of field experience, or an equivalent combination of experience and education.
1–2 years of business and contracting experience in a similar position, with emphasis on supplier agreements with general or subcontractors.
Ability to develop professional relationships with subcontractors and customer onsite supervisors.
Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions professionally.
Ability to calculate voltage drop, cable runs, square footage, volume, Ohm’s law, and battery runtime.
Ability to work effectively with multiple customers and subcontractors, address customer issues, and resolve problems promptly.
Ability to solve practical problems with limited guidance and interpret written, oral, diagrammed, or scheduled instructions, diagrams, and schematics.
Strong PC skills and proficiency with Microsoft Word, Excel, and Outlook.
Journeyman Electrician, HVAC, or Commissioning certification or license from any state, or an Electrical Engineering or technical degree with similar field experience.
Ability to work a 40-hour work week and overtime as needed; service calls may require night or weekend support and emergency coordination.
Must be based in or near Pittsburgh, Pennsylvania, or willing to relocate there, and be within a one-hour commute of Pittsburgh International Airport (PIT).
Must be willing and able to travel extensively, including overnight stays and extended assignments away from home.

Nice To Haves

Relocation package may be available if eligible.

Responsibilities

Install, repair, and test field equipment according to customer or manufacturer specifications and company procedures.
Diagnose and repair electrical, mechanical, and controls equipment malfunctions, including warranty repairs, using diagnostic tools and troubleshooting methods.
Perform assembly, modifications, and quality defect resolution on IE products and equipment, coordinating with IE plants, project managers, engineers, and quality teams.
Travel to support projects throughout the country and possibly overseas.
Complete receiving inspections with regional managers, subcontractors, and customers to protect IE from unjustified warranty claims.
Assess warranty claims and work with the Regional Manager to determine their validity against codes, specifications, and requirements.
Perform preventive maintenance on electrical and mechanical equipment to support optimal performance, reduce downtime, and generate service revenue.
Document all work performed, including problems, resolution steps, and parts used, and prepare professional service reports.
Respond promptly to client calls, emails, and text messages.
Maintain, inspect, and care for IE tools, equipment, and vehicles; complete monthly tool inventories, biweekly vehicle inspections, and monthly expense reports on time.
Follow onsite safety regulations and procedures, including use of personal protective equipment and lockout/tagout procedures, and promote and implement safety standards.
Communicate with customers and internal teams to understand needs, explain problems, estimated repair times, and costs, and provide timely solutions.
Respond to customer inquiries and complaints and resolve issues in a timely and satisfactory manner.
Develop relationships with customers, commissioning agents, and general contractors.
Complete IE-provided training and ongoing training on technicians, products, and services to follow company best practices.
Mentor and train technicians or subcontractors who need knowledge of IE products and equipment.
Participate in continuing education, development, and safety training programs.
Evaluate and approve subcontractor safety programs and safety ratings.
Maintain regular, consistent attendance and arrive on time for work and meetings.
Follow IE Core Values and the company safety program, including Cardinal Safety Rules, and maintain a safe, clean work area.

Benefits

Competitive salary
Paid time off (PTO)
10 paid holidays
Medical and dental plans
24/7/365 Teladoc access to U.S. board-certified doctors
Employee Assistance Program
Company-paid life insurance
Supplemental vision, life, short-term disability, and long-term disability insurance
401(k) with company match up to 6% of base salary
Health Savings Account (HSA) with available company match up to $2,000 based on family size
Paid parental leave
Company vehicle use