Field Service Technician

Tommy's • Holland, MI

11d • Onsite

About The Position

Tommy's is seeking a dedicated Direct Service Technician who travels to locations across the nation to perform specialized service work. This role involves handling high escalation issues to ensure a prompt resolution. This individual will also collaborate with various departments to enhance service efficiency and effectiveness.

Requirements

• High School diploma or GED
• 1 year of wash experience and/or car wash equipment troubleshooting
• 2+ years of Professional experience
• Technical savvy and proficient in Microsoft Office; experience within database systems a plus
• Excellent written and oral communication skills
• Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
• Strong organizational and time management skills; ability to multitask and prioritize workload
• Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Views customer care as high priority; exhibits a positive can-do attitude
• Displays a strong initiative and drive to identify gaps and fill them

Responsibilities

• Travel nationwide to perform specialized, paid service work on-site at client locations
• Professionally document all services performed, ensuring accurate and thorough records
• Collaborate with cross-departmental leaders to identify common issues and develop efficient solutions
• Address high escalation issues, coordinating directly with managers and owners to ensure timely and effective resolution
• Maintain high level of customer satisfaction through quality service and professional communication
• Develop and lead training for service and support department.
• Assist in equipment support responsibilities as needed.

Benefits

• Competitive base pay and annual bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• Dependent Care FSA with on-site Daycare options
• 401k match and complimentary financial planning services with Merrill Lynch
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family-oriented work culture with an emphasis on team member morale
• Nationwide presence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED