Field Service Technician

NOV Inc.•Vandalia, OH

21h

About The Position

DUTIES & RESPONSIBILITIES: Provide immediate, customer-focused support to yield 100% customer satisfaction. Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability. Installation of NOV FMS products as needed by the business Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products. Timely and accurate completion of Field Service Reports. Travel to customer’s facilities for service calls and courtesy customer support calls sometimes on short notice. Identify opportunities for improving processes using Lean tools. Travel primarily Mon-Fri up to 75% sometimes on short notice International travel may be required 1-2 times yearly SKILLS & EXPERIENCE REQUIRED: Mechanical Able to understand and read mechanical plans, drawings, and site layouts Knowledge of industrial equipment Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position Knowledge on how to troubleshoot improperly operating equipment Willingness and aptitude to learn new mechanical skills Knowledge of VFD and/or PLC’s in industrial setting preferred Knowledge of rigging, forklift operation, and confined space entry preferred Welding, Rigging certification preferred Computer Skills Ability to perform basic tasks on a computer including Microsoft Office Suite Ability to perform basic tasks on a mobile device Microsoft Dynamics 365, Excel abilities are preferred Energy & Drive Self-motivated to complete assigned tasks Will be energized by challenges and drawn towards opportunities Will be focused on reaching a quality solution which is acceptable to our customer and the business Organizational Confident and professional when representing the company Collaborate with engineering, sales, and service teams to deliver a seamless customer experience Personal and Interpersonal A strong sense of customer focus (internal/external) Professional demeanor in customer-facing roles Ability to work independently and collaboratively in a team Quality Assurance Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions Contribute to general improvements in the quality and key activities of the department/area Training Participate in training where/as required PEC Core (OSHA 30) Welding capabilities Health, Safety and Environment Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction To be safety conscious and report any safety hazards to the HSE representative

Requirements

Mechanical Installation/Service Work at least 5 years
Able to understand and read mechanical plans, drawings, and site layouts
Knowledge of industrial equipment
Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position
Knowledge on how to troubleshoot improperly operating equipment
Willingness and aptitude to learn new mechanical skills
Ability to perform basic tasks on a computer including Microsoft Office Suite
Ability to perform basic tasks on a mobile device
Self-motivated to complete assigned tasks
Will be energized by challenges and drawn towards opportunities
Will be focused on reaching a quality solution which is acceptable to our customer and the business
Confident and professional when representing the company
Collaborate with engineering, sales, and service teams to deliver a seamless customer experience
A strong sense of customer focus (internal/external)
Professional demeanor in customer-facing roles
Ability to work independently and collaboratively in a team

Nice To Haves

OSHA 30, NCCCO Rigger I (preferred)
Welding, rigging, and fork lift operation (preferred)
Knowledge of VFD and/or PLC’s in industrial setting preferred
Knowledge of rigging, forklift operation, and confined space entry preferred
Welding, Rigging certification preferred
Microsoft Dynamics 365, Excel abilities are preferred

Responsibilities

Provide immediate, customer-focused support to yield 100% customer satisfaction.
Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components
Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability.
Installation of NOV FMS products as needed by the business
Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products.
Timely and accurate completion of Field Service Reports.
Travel to customer’s facilities for service calls and courtesy customer support calls sometimes on short notice.
Identify opportunities for improving processes using Lean tools.
Travel primarily Mon-Fri up to 75% sometimes on short notice
International travel may be required 1-2 times yearly
Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions
Contribute to general improvements in the quality and key activities of the department/area
Participate in training where/as required
Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction
To be safety conscious and report any safety hazards to the HSE representative

Benefits

401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest
Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information
FREE MDLIVE virtual visits (when enrolled in an NOV medical plan)
FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees)
All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals
All regular full-time employees receive up to 11 paid holidays per year

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