Field Service Technician (Columbus, OH)

Hiab•Monclova, OH

27d•Hybrid

About The Position

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing. Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. The Hiab facility is located in Monclova, OH, however all field service work will be conducted in the Columbus, OH and surrounding areas.

Requirements

Ability to obtain and maintain a 1-year DOT Medical Card is required for this position.
Mobile, adaptable and able to work in variable physical site conditions without direct supervision.
Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience.
Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required.
Working knowledge of diesel engines and hydraulic drive systems.
Fluent in local language and working knowledge of English, spoken and written.
Operators licenses for all equipment used in line with local requirements.
Maintain records in compliance with terms and conditions of agreements.
Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions.
Understand, monitor and comply with all Safety and Environmental requirements.
Own tools required.
Minimal High School diploma/GED required.
Customer-oriented.
Able to cope with stressful situations.
Capable of operating independently.
Appropriate diagnostic and troubleshooting skills.
Acts responsibly in the light of prevailing circumstances.
Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations.
Able to safely operate equipment for the purpose of conducting tests and repair.
Basic computer skills.
Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position.
High sense of urgency.
Service and customer focused.
Passionate about driving performance improvements.
Process oriented.

Nice To Haves

Technical or Secondary College preferred.
3+ years of mechanical, hydraulic, or electrical operations preferred.

Responsibilities

Perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions.
Contribute to productive customer relationships.
Follow Best Practice in all administrative and technical activities.
Stay up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment.
Stay up to date with technical specifications of relevant equipment.
Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction.
Follow Hiab Customer Satisfaction Guidelines.
Protect self and others.
Follow applicable safety rules, agreed working practices and environmental requirements.
Alert District Service Manager if equipment safety is jeopardized due to any reason.
Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations.
Keep assigned service vehicle maintained to manufacturer standards with support from fleet management company.
Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities.
Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager.
Submit regular reports in the format specified by District Service Manager.
Keep adequate records and maintain documentation in line with agreed standards.
Plan and manage time and resources for maximum benefit of Hiab and the customer.
Make judgements about the most cost effective and efficient approach to providing service.
Maintain documentation to ensure accurate invoicing to the customer.
Manage and protect the security and traceability of spare parts.
Recognize sales opportunities and communicate to District Service Manager.
Provide feedback to District Service Manager to support continuous quality improvement.
Participate in innovative thinking about ways to improve service efficiency.
Coach/tutor junior colleagues and trainees as necessary.
Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System.
Perform other duties, as assigned.

Benefits

$3000 SIGN ON Bonus!
Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
Comprehensive benefit package including; health, vision, dental, company-paid & voluntary life insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Paid training
Boot allowance
Company mentoring program
Tuition reimbursement for job-related continued education
Referral Program
Company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business