Field Service Technician

Vault Pressure Control LLC•Odessa, TX

18d

About The Position

Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems. Essential Functions: Field Service, assembly, and repair of new, reman and customer property. Plans and coordinates activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification. While on scheduled shift, the position requirement is to provide field service on a 24-hour on-call basis for existing and new customers. Job will be primarily based in their home-based workshop but will also include customer location visits including but not limited to, overtime and working for other divisions of the Company and/or extensive travel with extended stays at other Company locations. Works independently to install new products and conduct repairs of Vault Pressure Control equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets. Duties may require working in Shop when in training or not out of service jobs. Handles customer complaints in a professional manner Maintains effective communication with Company Representatives on issues including job procedures and spare parts requirements. Records critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures. Responsible for shipping correct equipment and tooling to location for service jobs Prepares and submits Field Service Orders and other region required reports after each job is complete. Completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints. Work in a safe manner in compliance with VPC EHS and quality processes and procedures. Complete shift reports and logs Frequent stooping, bending and reaching is required. Must be able to climb up and climb down a ladder from work locations. Must be able to work in confined spaces. Must be able to lift up to 40 pounds. Ability to work 12 TO 14-hour shifts, day and night on a rotating schedule and weekends as needed. Other duties as assigned by management.

Requirements

Must have a minimum of 2 years field service tech experience in the pressure control industry.
Must be authorized to work in the United States
High school diploma or GED
Current valid driver’s license
Good working knowledge of mechanical processes.
Good working knowledge of MS Office products.
At least one year mechanical, electronic and hydraulic related experience
Demonstrated good customer service skills
Demonstrated good problem-solving skills
Demonstrated good organizational skills.

Nice To Haves

Technical, vocational, or military training or related experience is a plus.

Responsibilities

Field Service, assembly, and repair of new, reman and customer property.
Plans and coordinates activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification.
Provide field service on a 24-hour on-call basis for existing and new customers.
Install new products and conduct repairs of Vault Pressure Control equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets.
Handle customer complaints in a professional manner
Maintain effective communication with Company Representatives on issues including job procedures and spare parts requirements.
Record critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures.
Responsible for shipping correct equipment and tooling to location for service jobs
Prepare and submit Field Service Orders and other region required reports after each job is complete.
Complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
Work in a safe manner in compliance with VPC EHS and quality processes and procedures.
Complete shift reports and logs
Frequent stooping, bending and reaching is required.
Must be able to climb up and climb down a ladder from work locations.
Must be able to work in confined spaces.
Must be able to lift up to 40 pounds.
Ability to work 12 TO 14-hour shifts, day and night on a rotating schedule and weekends as needed.
Other duties as assigned by management.