Field Service Technician
About The Position
At Blueprint Automation, we design, develop and manufacture case packers and tray packing solutions for flexible and other tough-to-handle packages such as doypacks, pillow bags, and four-sided sealed bags. Built for around-the-clock operation, these solutions have a worldwide reputation for their quick change-over, flexibility, speed, and comprehensive design. Our Integrated state-of-the-art technologies include gravity, pick and place, wrap-around, and vision-guided robotics. We are absolutely passionate about innovation. It adds the fun and inspiration to our work that people need to excel. Our customers stimulate innovation by developing new needs, and we are on a never-ending quest to find a better, simpler way. BPA has no innovation budget. Innovation is what we are. We are looking for a Field Service Technician based out of our South Chesterfield, VA location. The position requires 100% travel including day trips, overnight trips, and trips lasting more than a week, often with little notice. In order to fully service our customers, Service Technicians may be required to work overtime and may be required to workday, evening, or night shifts, based on customer requirements.
Requirements
- Minimum of a high school diploma (or equivalent) and 2 years of experience as a field service technician.
- Highly developed Mechanical and Electrical troubleshooting skills.
- PLC/servo experience required.
- Motion control experience is required.
- Strong customer service oriented.
- Ability to travel domestically and internationally with minimal notice.
- Professional communication, attitude, and image.
- Good verbal and written presentation - organized - good planner, good interpersonal skills.
- A valid Driver’s license is required.
- Must possess knowledge of Allen Bradley PLCs, ABB Flex Picker Robots, Fanuc Robots, Schneider PLCs, Motion Control, Fanuc Pick Tool, and Cognex Vision.
- Must possess a strong mechanical and electrical understanding of industrial machinery.
- Intermediate knowledge of Microsoft Office suite is required.
- Required to use skills requiring motor coordination with finger dexterity, e.g., keyboarding, machine operation, use of hand and power tools in various crafts or trades for most of a work day.
- Ability to push, pull and lift 50 pounds.
- Ability to kneel, crouch and stoop.
- Ability to reach above and below the shoulders.
- Ability to use hands and fingers to grasp, twist and pull.
- Ability to climb a ladder and work above ground.
- Walking and stair climbing.
Nice To Haves
- Multi-axis robot experience desirable.
- Vision-guided robot experience is desirable.
- Potential to be a motivator/leader.
Responsibilities
- Direct and Assist customer personnel in the installation of our machines at the customer site.
- Resolve technical problems and answer customers' queries.
- Educate customers on the operation and maintenance of equipment.
- Recommend the purchase of services or spare parts to customers.
- Perform maintenance, prevention, and after-sale service.
- Document activities in daily reports.
- Modify PLC programs, HMI screens, and multi-axis robots.
- Repair or modify various networks and safety circuits.
- Configure and prepare new equipment for initial start-up.
- Travel to customer sites to troubleshoot various packaging equipment.
- Recommend ideas or changes to machines that will make them more reliable and efficient.
- Perform other duties as assigned.
Benefits
- Majority employer-paid employee health, dental, vision, life, and disability
- 20 days' PTO during the first year of employment
- 401(k) with a 6% match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
