Field Service Technician - Level 3 (Body Work & Paint)
About The Position
Silent-Aire, a division of Johnson Controls, manufactures custom equipment and solutions for data center customers, including air handling units and modular data centers. As part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire develops custom computer room air handling units and other cooling equipment for data centers. The Field Service Technician Level 3 is a highly skilled technical professional who performs advanced diagnostics, repairs, body work, and paint restoration on air handling units in the field. The technician works independently, makes informed decisions, provides technical leadership, and ensures repairs meet quality, safety, and company standards. The role supports commissioning and after-sales service, and involves 95% travel in the USA. The position helps restore equipment appearance, integrity, and functionality efficiently, minimizing downtime, enhancing customer satisfaction, and supporting business performance. The posting offers competitive pay and a bonus plan based on individual, group, and corporate performance. It also lists paid vacation, holidays, and sick time; medical, dental, and vision coverage beginning on day one; a 401(k) with match; and a collaborative team environment. Johnson Controls also emphasizes safety through its Zero Harm policy.
Requirements
- Journeyperson certification or equivalent experience in auto body repair, heavy equipment body repair, or a related trade.
- At least 5 years of experience in body repair and paint applications.
- Strong knowledge of painting systems, coatings, refinishing techniques, and repair procedures.
- Experience working independently in a field service environment.
- Valid driver's license with an acceptable driving record.
- Strong troubleshooting, communication, and customer service skills.
Nice To Haves
- OEM body repair and paint certifications.
- Experience with heavy equipment, construction equipment, or commercial vehicles.
- Leadership or mentoring experience.
- Knowledge of Microsoft Word, Excel, and Outlook.
- Knowledge of hyperscale air handling units.
- Knowledge of lean processes and continuous improvement practices.
Responsibilities
- Perform advanced damage repairs, panel replacement, dent removal, and structural repairs.
- Prepare surfaces, prime, paint, and refinish equipment to manufacturer specifications.
- Diagnose damage and develop effective repair plans.
- Inspect work to ensure quality and compliance with safety standards.
- Operate and maintain body repair and paint equipment.
- Provide field support for complex repair projects.
- Communicate repair status and recommendations to customers and internal stakeholders.
- Mentor and support junior technicians through knowledge sharing and technical guidance.
- Maintain accurate service documentation, repair records, and parts usage reports.
- Follow safety, environmental, and regulatory requirements.
- Assist and support other team members in commissioning and after-sales service.
Benefits
- Competitive pay.
- Paid vacation: 10 days each year.
- 10 paid holidays each year.
- Five sick days each year.
- Comprehensive benefits package, including medical, dental, and vision coverage starting on day one.
- 401(k) with match.
- Competitive bonus plan based on individual, group, and corporate performance.
- Encouraging and collaborative team environment.
- Dedication to safety through the Zero Harm policy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
