Field Service Technician - Traffic Signals & ITS

Wavetronix • Albany, NY

70d • $65,000 - $90,000

About The Position

Wavetronix is hiring a Field Service Technician to help customers install, configure, use, and troubleshoot its traffic signal and Intelligent Traffic Systems (ITS) products. The position provides field and phone support, diagnoses technical issues, demonstrates products, and trains customers on installation and use. The technician builds customer relationships, documents work, and coordinates information with teams across the organization.

The territory covers Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine. Travel is expected approximately 60% of the time, with additional travel as project needs require. A company vehicle is provided. The role offers a salary of $65,000–$90,000 per year, depending on experience and qualifications, and is non-commissioned.

Wavetronix describes its purpose as creating innovative technologies that make roads safer and more efficient while enabling rewarding careers and personal development. It emphasizes putting people first, a growth mindset, continuous learning, and long-term growth.

Requirements

• Clear written and verbal communication skills, including communication by email, phone, and in person.
• Ability and willingness to travel to multiple locations; travel is approximately 60% with additional travel based on project needs.
• Ability to work flexible shifts and adapt workflow to changing project schedules.
• Self-motivation and ability to work independently and with teams.
• Interest in customer service and working directly with customers.
• Ability to diagnose, troubleshoot, test, repair, and service technical equipment.
• Willingness to work hands-on to solve customer problems, document solutions, and teach others how problems were solved.
• Ability to use mobile tools and applications.
• Ability to understand customer requirements and make appropriate recommendations.

Nice To Haves

• Basic understanding of networking.
• Previous field service experience in traffic signal or ITS cabinets.
• Technical degree or certifications in the ITS or traffic industry.
• Interest in ITS, DOT, IMSA, and smart sensors.
• Eagerness to engage in development training and personal development.

Responsibilities

• Provide customer service and technical support during field visits and by phone.
• Manage on-site installation and configuration of products.
• Diagnose errors and technical problems and determine appropriate solutions.
• Demonstrate and troubleshoot Wavetronix products.
• Provide product training, typically for groups of up to 10 people, in the field or office as needed.
• Understand customer requirements and make appropriate recommendations.
• Build positive customer relationships and communicate technical procedures and processes to customers.
• Document processes and prepare timely, detailed trip reports.
• Track current projects and support cases in the CRM.
• Cooperate with the team and share information across the organization.
• Install, configure, troubleshoot, and demonstrate Wavetronix products, progressing to all products over the first 12 months.
• Learn basic intersection and controller cabinet operation.
• Complete at least five solo technical customer visits within 12 months.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a 5% company match.
• Health Savings Account (HSA) with a 2:1 company match.
• Company-provided vehicle for business use.
• Ongoing training and professional development opportunities.
• Comprehensive benefits package designed to support employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed