Field Service Technician

ITW•Austin, TX

9d•Remote

About The Position

As a Field Service Technician, you are the front line of Simco-Ion Technology’s customer interaction through delivering efficient field support. Simco-Ion Technology and ITW seeks to enhance our employee’s inner entrepreneur, with this position operating from home, and traveling to various customer plants in the semiconductor, electronics, and medical manufacturing industries. In this role you will support the sales and services of company products while exceeding customer expectations through installation and maintenance activities at our customer sites.

Requirements

High School Diploma or equivalent
Experience working with hand tools, good hand dexterity needed.
Ability to read, comprehend and interpret technical information involving mechanics and electronics. Must be able to interpret schematic and electrical diagrams.
Basic knowledge of low voltage electrical systems.
Focus on Quality
Strong customer service/relations skills
Detail Orientated
Ability to work independently, with minimal supervision and manage difficult and high-pressure customer situations.
Good time management, prioritization and follow-up skills.
Tolerance for working in stressful situations and environments.
Excellent administrative and organizational skills.
Sense of urgency - having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
Experience with Microsoft office programs including Microsoft Word Outlook, PowerPoint, and Excel.
Valid Driver’s License

Nice To Haves

Trade school certificate or associate’s degree in maintenance or electronics related area preferred.
Experience in Construction industry preferred, 2+ years of experience
Previous experience in clean room environments

Responsibilities

Enhance customer satisfaction providing exceptional customer service
Completes installation of components and low voltage wiring on customer ceilings, typically in cleanroom environments.
Installation of localized and in tool ionization equipment
Completes maintenance of several types of static control systems
Schedules visits and installations with customers directly.
Follows work instructions of service manager or senior field technician on projects, may occasionally complete smaller jobs on individual trips.
Responsible for timely and accurate documenting and reporting of all service-related activities
Generates various customer reports
Exercise safe working practices and procedures at all times.
May be required to work weekends and/or evening’s depending on the needs of the company.