Field Service Technician

ATLANTIC BOTTLING COMPANY•Mason City, IA

8d•Onsite

About The Position

The Service Technician is responsible for customer site equipment installations, repairs, and troubleshooting to ensure maximum equipment efficiency and to minimize downtime and customer inconvenience.

Requirements

High school diploma/GED.
A valid drivers license is required.
Strong mechanical and technical capacity.
Ability to troubleshoot and quickly resolve problems within assigned timeline.
Ability to disassemble and reassemble.
Ability to read, interpret, and follow service directions and work orders; follow all standard operating procedures and safety requirements/protocols.
Good verbal and pleasant communication skills to interact with customers.
Provide professional contact and appearance with customers which upholds Atlantic Bottlings brand image.
Strong problem resolution and analytical thinking skills.
Customer-focused and an excellent team-player.
Ability to analyze and effectively solve complex problems, while dealing with stressful situations.
Flexible with the ability to adapt to varying situations.

Nice To Haves

Completion of a craft apprenticeship is ideal.
Previous maintenance experience and/or small motor maintenance experience helpful.
Some computer experience is helpful.

Responsibilities

Perform highly diversified duties to install and maintain machines equipment.
Install equipment at customer sites, perform scheduled maintenance and repairs, and provide emergency/unscheduled repairs.
Quickly diagnose and troubleshoot routine problems and non-routine equipment failures, replace or repair parts, test, and make adjustments.
Read and interpret equipment service manuals and work orders to perform required maintenance and service.
Perform regular preventive maintenance on machines and equipment.
Use a variety of hand and power tools.
Follow all safety regulations and maintain clean and orderly work area.
Ensure safety for themselves and customers.
Follow standard operating procedures (SOPs) for department.
Ensure professional contact with customers, and maintain a clean and neat appearance at all times in order to favorably represent the company and iconic Coca-Cola brand image.
Ethical conduct is expected at all times.
Other duties as required.

Benefits

Flexible and non-traditional scheduling such as evenings, part-time, and 4-day week opportunities for certain roles
Industry-leading safety culture
myCareer development, training, and tuition assistance
Wellness focus with discounted gym memberships and mental health benefits including free counseling sessions
Recognition program & milestone celebrations
Coca Cola perks, discounts, and swag
Paid parental leave
Paid Time Off (PTO)
Health, Dental, and Vision insurance
401K with company match and profit sharing
Approachable and collaborative leadership
Regular performance feedback and employee survey opportunities