FIELD SERVICE TECHNICIAN

the Company•Virginia Beach, VA

13h

About The Position

Werres Corporation is hiring a Field Service Technician to work at customer sites in a shop environment serving the Tidewater, Williamsburg, and Norfolk areas. The technician troubleshoots electro-mechanical problems, installs equipment, and performs repairs and scheduled maintenance on forklifts and other equipment according to customer needs. The role is focused on providing complete customer satisfaction through polite, professional service. Training is provided toward Raymond Certified Technician credentials, from Basic Certified through Level 1, Level 2, and Master Certified. Mechanics are dispatched from home and compensated for hours worked; the typical workweek consists of 40 or more hours. The technician analyzes equipment breakdowns, recommends corrective actions, performs repairs or modifications, and completes service-call documentation. The position also involves maintaining parts and supplies in a service van, keeping the van and work area clean and safe, and following company and customer safety requirements. Applicants must have a valid driver's license and maintain a clean motor vehicle record, and must provide the personal tools needed to perform the job safely and effectively. Werres Corporation has provided material handling equipment, customized engineering systems, and forklift equipment since 1935 to clients throughout Maryland, Virginia, West Virginia, Washington, D.C., and the Federal Government worldwide. It is a Toyota Industries Corporation Group Company. The workplace is drug-free, and a background check is required. Qualified applicants are considered without regard to legally protected characteristics.

Requirements

High school education and one to three years of mechanical, electrical, and hydraulic experience in a similar environment, or equivalent college or vocational education.
One to three years of mechanical and electrical experience in a similar environment.
Valid driver's license and ability to maintain a clean motor vehicle record in accordance with company policy.
Ability to use a computer and iPad.
Ability to communicate effectively with customers, management, and co-workers.
Ability to read and interpret schematics and understand service and training manuals.
Ability to understand and follow verbal or demonstrated instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to use volt, ohm, and multimeters; demonstrate mechanical and electrical aptitude.
Ability to perform heavy physical work: exert more than 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and grasping.
Ability to safely operate drills, grinders, pressers, forklifts, hoists, overhead cranes, and personal hand tools.
Ability to provide personal tools required to perform the job effectively and safely.
Ability to draw on company support resources and recognize when to do so.
Ability to keep up with industry innovations and product availability to make recommendations based on customer needs.

Responsibilities

Troubleshoot electro-mechanical equipment problems and recommend corrective action to customers.
Install equipment and perform repairs or modifications to address diagnosed problems.
Perform scheduled maintenance for contracted customers according to company policy and procedures.
Provide polite, professional customer service and promote goodwill with customers.
Prepare neat and accurate documentation for each service call.
Follow safety rules and ensure hazardous waste is disposed of properly.
Maintain parts and supplies inventory in the service van.
Keep the service van clean, organized, and hazard-free; ensure it receives regular maintenance and that repairs are completed and documented.
Maintain a clean work area and keep tools clean and in good repair.
Follow customer safety and housekeeping guidelines while working at customer sites.
Maintain a valid driver's license and a clean motor vehicle record in accordance with company policy.
Perform other duties as assigned.