Field Service Technician, Iowa City, Iowa

Becton Dickinson Medical Devices•Sparks, NV

3d•Onsite

About The Position

The Field Service Engineer is a field-based customer-facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer-centric organization and our Field Service Engineers represent the face of BD to our Customers. The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field-based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Requirements

Associates degree in electrical, mechanical or similar engineering degree
Computer Networking, Computer science
Must be proficient in Microsoft word, excel, PowerPoint and be able to utilize computer based tools for reports, email and general communication
Ability to work both individually and in team setting.
Must be able to interface with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.
Willingness and ability to work different shifts, on-call, nights and weekends in case of need.
Understanding of basic computer security concepts and best practices.
Excellent verbal and written communication skills.
Good problem-solving and critical thinking skills
Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
Must be able to lift up to 30lbs frequently and up to 70lbs infrequently
Must be able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)
Must be able to push/pull materials up to 100lbs
Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

Nice To Haves

Biomed program preferred.
Equivalent Military training acceptable.

Responsibilities

Provide service, preventive maintenance, modifications and installations of BD LifeSiences equipment at Customer sites with minimal supervision.
Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
Manage company assets including, cell phone, computer, tablet, tools, inventory parts, ect.
Establish and foster positive business relationships with customers and peers
Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
Provide ongoing feedback to customers in regards to instrument repair and status.
Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
Work closely with district team leads and dispatch to schedule and support customer base.