Field Service Technician - Pocomoke City, MD

BarnTools•Pocomoke City, MD

8h•Remote

About The Position

We are seeking a highly organized and proactive Field Service Technician based in or around Pocomoke City, MD, to execute on-farm hardware installations, provide trouble-shooting to customers and sell products as an extension of great customer service. This role will be instrumental in working with customers and ensuring successful deployments aligned with seasonal schedules and farm-specific requirements. The ideal candidate thrives in getting things done with a high degree of autonomy and quality, and has a deep respect for the unique operational challenges of agricultural settings. This position requires frequent travel throughout the eastern shore peninsula, including Delaware, Maryland, and Virginia.

Requirements

3+ years of experience installing or servicing mechanical/electrical systems (preferably in ag, HVAC, or controls).
IoT or wireless technology experience is a plus.
Excellent communication skills and a knack for helping customers feel confident and supported.
Willingness to sell to customers naturally.
Comfortable working independently in a remote field role and making real-time decisions under pressure.
Valid driver's license and safe driving record.
Able to lift up to 60 lbs, climb ladders, crawl through barns, and work in varying weather conditions.
3+ years of experience in maintenance, electrical work, low voltage installation/support, preferably in agriculture or construction space.
Strong understanding of agricultural operations and comfort working on-farm in various conditions.
Ability and willingness to travel during the week and in emergency situations on weekends.
Valid Driver’s license and ability to rent a vehicle or drive a company vehicle.
Excellent organizational and communication skills.
Working knowledge of hardware installation processes is a plus.
Ability to work independently in remote field locations and adapt to evolving challenges.
Technical savvy and curiosity to deeply understand the customer’s challenges and identify solutions.
Comfortable working in a startup environment, with a willingness to participate beyond your core job responsibilities, voice your ideas, and impact change.

Nice To Haves

IoT or wireless technology experience is a plus.
Working knowledge of hardware installation processes is a plus.

Responsibilities

Install & Activate: Set up BarnTalk hardware (gateways, sensors, relays, etc.) at customer sites and ensure full activation via the mobile app and cloud dashboard.
Troubleshoot & Repair: Diagnose and resolve issues remotely and on-site, using strong mechanical and electronic troubleshooting skills.
Promote & Sell: Lead customer on a short sales-cycle buying journey. As part of providing great service, work to expand customers’ business by selling additional BarnTalk products and services
Educate Customers: Walk customers through system operation and best practices, ensuring they understand how to monitor and manage their system.
Service & Support: Perform maintenance visits, complete system audits, and support warranty claims or replacement part installs.
Document Work: Keep accurate records of installations, repairs, parts usage, customer interactions, and hours worked.