Experienced Field Service Technician

Wagner Equipment • Hobbs, NM

3d • Onsite

About The Position

Wagner Equipment Co. is seeking an experienced Field Service Class A Technician or Journeyman Technician. At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Requirements

• High School Diploma or GED
• 5+ years’ experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• DOT Health Card
• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Responsibilities

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year
• 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Supplemental life Insurance
• Critical Illness + Accidental Insurance
• ID WatchDog
• Discounted employee phone plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED