Field Service Technician

Ags • Highland, CA

18h • Onsite

About The Position

Join the Game: Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

Requirements

• High School diploma or GED.
• Valid driver's license and vehicle insurance.
• Basic knowledge of AC/DC electronics and computer networking.
• Basic computer skills.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Ability to work a sometimes-changing schedule, including mornings, nights, weekends, and holidays.
• Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions.
• Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds.

Nice To Haves

• Gaming experience.
• Teamwork to assist with lifting/pushing/pulling.

Responsibilities

• Installing, upgrading, and performing procedures on gaming equipment.
• Performing preventative and general maintenance on AGS casino products.
• Completing paperwork and reports accurately and in a timely manner.
• Providing excellent customer service to internal and external customers.
• Quickly and efficiently fixing service incidents and escalating issues when needed.
• Tracking necessary parts and inventory.
• Participating in a weekly on-call rotation.
• Following all safety protocols.

Benefits

• Traveling to different casinos and customers in your territory.
• Growth potential with training and mentorship.
• Opportunity to work with the latest casino gaming equipment.
• Hands-on work solving real-time challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED