Field Service Technician

HTX Material Handling•Austin, TX

10d•Onsite

About The Position

HTX Material Handling is a growing Material Handling Equipment and Warehouse Solutions company serving customers throughout Texas. We provide forklifts, material handling equipment, warehouse solutions, parts, service, and support to businesses across a wide range of industries. Founded in 2019, HTX represents premium global brands and is expanding its presence throughout Texas. As we continue to grow our Austin market, we are looking for experienced Field Service Technicians who want to be part of a growing organization with opportunities for professional development and advancement. The Service Technician is responsible for performing planned maintenance, breakdown repairs, troubleshooting, diagnostics, and service on various models of forklifts and material handling equipment, including Linde, Baoli, and competitive brands. The ideal candidate has previous experience servicing lift trucks, forklifts, industrial equipment, or similar mechanical and electrical equipment and is comfortable working independently at customer locations.

Requirements

Previous experience maintaining and repairing forklifts/lift trucks or industrial equipment is REQUIRED.
High school diploma, G.E.D., technical school, or equivalent technical training.
Minimum of 2–5 years of experience repairing and maintaining forklifts, lift trucks, industrial equipment, heavy equipment, or similar machinery.
Strong mechanical, electrical, and hydraulic troubleshooting skills.
Ability to read and understand electrical and hydraulic schematics.
Demonstrated ability to diagnose and repair equipment according to skill level.
Ability to troubleshoot complex electrical and mechanical systems.
Proficiency in repairing and maintaining industrial equipment.
Valid Texas Driver's License and the ability to maintain a good driving record throughout employment.
Basic computer skills, including the ability to use PCs, tablets, Microsoft Office, email, and electronic service systems.
Ability to work independently while managing multiple service calls and customer priorities.
Strong communication and customer service skills.
Must be fluent in English.

Nice To Haves

Spanish-speaking ability is a plus.

Responsibilities

Perform planned maintenance (PM), inspections, troubleshooting, diagnostics, and breakdown repairs on forklifts and material handling equipment.
Read, interpret, and understand electrical and hydraulic system schematics.
Troubleshoot and diagnose mechanical, electrical, hydraulic, and other truck systems.
Repair or replace major system components, including electrical, hydraulic, mechanical, LPG systems, power steering, transmissions, engines, and related components.
Troubleshoot and diagnose complex electrical systems on internal combustion (IC) and electric trucks.
Perform engine tune-ups and related maintenance on various makes and models of equipment.
Properly identify replacement parts and order all necessary parts to complete repairs.
Perform PM services accurately and in a timely manner.
Diagnose and repair equipment according to the technician's skill level and manufacturer specifications.
Properly use diagnostic equipment, specialty tools, and standard tools of the trade.
Maintain tools and equipment in good working condition.
Operate and maintain a company service vehicle in a clean, safe, and secure manner while following all company and safety requirements.
Provide professional and courteous service to customers at their facilities.
Clearly communicate equipment issues, recommended repairs, and service requirements to customers and management.
Assist with training and mentoring apprentice technicians through on-the-job training.
Follow all company safety policies and procedures, as well as customer-site safety requirements.
Maintain accurate service documentation, work orders, parts information, and required electronic records.
Work across the HTX Material Handling footprint when needed to support customers and the overall organization.
Demonstrate exceptional customer service and represent HTX Material Handling professionally at all times.
Perform other duties as assigned by management.