Field Service Technician - Green Bay, WI

CASH DEPOT LTD•Green Bay, WI

7d•Hybrid

About The Position

Responsible for the installation and maintenance of ATMs and Air/Vac equipment. This role involves performing cash replenishment, coin removal, and partnering with the territory dispatcher to execute dispatch requests. The technician will also be responsible for completing assigned tasks, communicating inventory and support requests, and performing administrative paperwork accurately and in a timely manner. Maintaining important department metric standards in efficiency, safety, and first-time fix rate is crucial. The role also includes assisting other technicians, providing training, and adhering to all security procedures and policies. The job operates in a traveling capacity within a van and at customer locations, requiring flexibility in work schedule, including on-call duty, nights, weekends, and holidays. The technician will work independently with minimal supervision.

Requirements

High School Degree / GED
Valid driver’s license, clean driving record, and ability to be insured through Company’s risk insurer.
Ability to drive a vehicle over 50% of the shift.
Ability to work in a safe manner when lifting and performing tasks associated with position.
Experience in trouble shooting or electro mechanical work.
Ability to follow the expectations set forth in the Field Service Handbook.
Excellent communication skills, written/verbal with internal and external contacts.
Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
Ability to adapt to change in the workplace or assignment of duties.
Regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear.
Required to complete reports which requires ability to write and/or type.
Lift/Carry up to 50 lbs. Frequently
Push/Pull up to 50 lbs. Frequently
Manually Manipulate Constantly
Reach Outward Frequently
Lift/Carry 51 – 100 lbs. Occasionally
Push/Pull 51 – 100 lbs. Occasionally
Lift/Carry 101 – 150 lbs. Frequently
Push/Pull 101 – 150 lbs. Occasionally
Lift/Carry Over 150 lbs. Occasionally
Push/Pull Over 150 lbs. Occasionally
Stand Constantly
Walk Frequently
Sit Constantly
Climb Occasionally
Crawl Occasionally
Squat or Kneel Occasionally
Bend Occasionally
Dispenser (part) 34 lbs.
Coin Bag 40 lbs.
Compressor 40 lbs.
High Security Base 60 lbs.
Coin Box 60 lbs.
Concrete Bag 80 lbs.
Dolly 86 lbs.
Top Compartment 140 lbs.
Vacuum Attachment 310 lbs. (with lifting equipment)
ATM Machines 280 – 875 lbs. (with lifting equipment)
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - normal

Nice To Haves

ATMs and Air Products technical competencies

Responsibilities

Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
Perform cash replenishment and coin removal, as scheduled and requested.
Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
Perform administrative paperwork in a complete, accurate and timely manner.
Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
Assist other technicians and help train or perform ride along training, as needed.
Follow all security procedures and policies.
Maintain a professional image, both personal and vehicle.
Maintain inventory standards as required.
Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
Identify and recommend efficiency improvements.
Operate as a team player.
Perform other job-related duties as assigned.