Field Service Technician - MSY $5,000 Sign-on Bonus

Smiths Group•Kenner, LA

23d•$63,800 - $87,560•Onsite

About The Position

This position requires daily travel to locations in and around the Kenner Louisiana area, including the airport. The Field Service Technician troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. They maintain a field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed. This role demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. The technician conducts follow-up calls with the customer to ensure satisfaction of work, is responsible for meeting daily service repair needs, and drives customer satisfaction. They foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. The role involves installing, repairing, and maintaining equipment in the field, and providing customer training as required. The technician must be able to respond to emergency and non-scheduled calls for service within established response time goals and complete all scheduled maintenance within required deadlines, documenting all inspections, maintenance, and repair work and submitting paperwork in a timely basis. They will order, install, and return parts, manage repair parts cycle time, and maintain an accurate inventory of parts and tools. Maintaining currency on all technical certifications is crucial. The technician reviews all logs for open issues and prepares formal reports to customers as necessary. They participate in Service Sales opportunities and assist with promoting and implementing revenue programs. The role involves seeking knowledge growth and support from senior level Field Service Technicians when needed. Ensuring that tools and test equipment are properly maintained and calibrated is essential. The technician assesses product/equipment performance based on field support data and recommends modifications or improvements. They seek to provide technical support to customers and other service professionals as required. Participation in site surveys, pilot program service activities, attending meetings, championing special projects, and preparing exclusive reports may also be part of the role. The position requires a solid level of technical knowledge on the company’s Trace and X-Ray technologies. Maintaining clear and concise business communication proficiency, both oral and written, is necessary. Establishing and maintaining a close relationship with senior level Field Service Technicians and Product Managers is important to support customer needs and stay aware of current technical trends. The role requires exercising every available measure to control and minimize costs while maximizing revenue. Submission of expenses, time cards, and other administrative tasks within specified timelines is mandatory. Travel, overtime, and work hours other than Monday-Friday may be required. Compliance with and ensuring department compliance with Company health, safety, and environmental policies, as well as all applicable U.S. export control and security regulations, is required. Other duties as required.

Requirements

Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role).
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Excellent communications skills and have a strong orientation for customer focus and teamwork.
Must be responsive to all customer issues at all times.
Must be willing & able to travel at short notice.
Must be able to lift/carry 80 lbs.
Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
Full body mobility required.
Must be able to work safely in varied environments and around dangerous industrial equipment.
Sensitive Security Information (SSI) access and vetting via the TSA required.
Applicant must successfully pass a federal background investigation.
May require a U.S. Personal Security Clearance.

Nice To Haves

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

Responsibilities

Troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
Conducts follow up calls with the customer to ensure satisfaction of work.
Responsible for meeting daily service repair needs and driving customer satisfaction.
Fosters positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
Installs, repairs and maintains equipment in the field; provides customer training as required.
Must be able to respond to emergency and non-scheduled calls for service within established response time goals.
Completes all scheduled maintenance within required deadlines.
Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
Orders, installs, and returns parts and manages repair parts cycle time.
Maintains an accurate inventory of parts and tools.
Maintains currency on all technical certifications.
Reviews all logs for open issues and prepares formal reports to customers as necessary.
Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
Looks to senior level FSTs for knowledge growth and support when needed.
Ensures that tools and test equipment are properly maintained and calibrated.
Assesses product/equipment performance based on field support data; recommends modifications or improvements.
Seeks to provide technical support to customers and other service professionals as required.
May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.
Maintains clear and concise business communication proficiency, both oral and written.
Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
Exercises every available measure to control and minimize costs while maximizing revenue.
Must submit expenses, time cards and other administrative tasks within the specified timelines.
Travel, overtime and work hours other than Monday-Friday may be required.
Comply with and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable U.S. export control and security regulations.
Other duties as required.