Field Service Technician

Concentric LLC • Richmond, VA

6h • $20 - $27

About The Position

Concentric, LLC is a nationwide independent industrial power provider serving mission-critical environments with forklift power, critical infrastructure, mechanical/HVAC, and material handling and automation maintenance solutions. The Battery and Charger Field Technician inspects, maintains, troubleshoots, and repairs motive power equipment, including battery and charger systems. The role performs both field and shop repairs, routine preventive maintenance, and customer service, with training provided on battery charger systems. It typically reports to a Service Manager or Lead Technician and has no direct reports.

The technician works independently or as part of a team, responds to customer needs, coordinates repairs with internal teams, and travels to branches or customer sites as required. Daily travel and some overnight travel are required; occasional overtime may be needed. The position's performance is assessed through safety, efficiency, work-order completion, customer satisfaction, issue resolution, billable time, and other company metrics.

Requirements

• High school diploma or GED.
• Must pass a background check and drug screen.
• Valid driver's license; a CDL is a plus but not required.
• May be required to pass additional Department of Transportation requirements.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem-solving, and analytical skills.
• Ability to organize one's work and work independently with limited supervision.
• Ability to work with individuals from diverse backgrounds and needs, including across remote offices.
• Ability to clearly communicate ideas in writing and verbally to internal and external customers, and listen effectively to customer needs.
• Ability to develop and maintain workplace relationships with an emphasis on customer satisfaction.
• Ability to collaborate with other departments toward organizational goals.
• Ability to adapt to a fast-changing environment.
• Willingness to work occasional overtime.
• Ability to travel daily; some overnight travel is required.

Nice To Haves

• Technical school certification focused on electrical work, mechanical repair, or battery maintenance.
• Associate degree from an approved two-year college or university, or equivalent experience.
• Experience in a material handling environment.
• CDL.

Responsibilities

• Maintain reliable attendance and punctuality.
• Work safely and follow company, customer-site, and other applicable safety regulations.
• Perform routine preventive maintenance on motive power equipment.
• Coordinate problem resolution with Technical Support, Customer Service, Sales, and other personnel to expedite repairs.
• Travel to branches or customer sites, including occasional overnight travel, to assist with equipment installation, removal, or repairs.
• Comply with company policies and procedures, including those concerning warranty, safety, environmental matters, OSHA, DOT, and Hazmat.
• Build strong relationships with customers and respond to their needs in a timely manner with excellent customer service.
• Take ownership of company assets, including vehicles, inventory, tools, and equipment.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Complete service orders, preventive maintenance worksheets, timecards, expense reports, and other required documentation accurately and on time.
• Work independently or collaboratively in a professional manner.
• Perform other duties as assigned by a supervisor.

Benefits

• Competitive pay, incentive opportunities, and overtime potential for hourly employees.
• Three medical plan options with employer premium contribution, starting on day one.
• Employee-paid dental and vision insurance, starting on day one.
• Health Savings Account with company contribution for eligible High-Deductible Health Plans.
• Medical and dependent care Flexible Spending Accounts.
• Company-paid life and AD&D insurance and short- and long-term disability coverage, starting on day one.
• Company 401(k) plan with 100% match on the first 4% of employee contributions.
• Eight paid holidays.
• 128 hours of annual paid time off for full-time employees.
• Employee-paid accident, critical illness, and hospital indemnity insurance.
• Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
• Training and mentoring.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED