Field Service Technician (Cincinnati/Columbus, OH)

ProMach Careers•Cincinnati, OH

4d•Onsite

About The Position

Bartelt Packaging, A ProMach Company, is seeking a Field Service Technician to join its team. This role involves extensive travel to repair, maintain, and start-up specified Bartelt Packaging equipment, acting as a crucial communication link between the customer and the Company to ensure excellent customer service. The ideal candidate is passionate about serving as a brand ambassador, enjoys solving technical challenges, and is energized by providing best-in-class customer experiences and advancing technical skills.

Requirements

Technical, Associate degree or equivalent combination of education and experience.
Minimum of 3 years experience in machinery repair.
Knowledge/skills of mechanical principles.
Willingness to travel extensively within the US and, from time to time, internationally.
Good communication & interpersonal skills.
Strong customer service focus.
Proficiency in Windows & MS software (Word, Excel, Outlook).
Excellent customer service skills; ability to train customer personnel on equipment.

Nice To Haves

Experience in flexible packaging material machinery.
PLC programming experience.
Familiarity with PLC/PC systems.

Responsibilities

Installation, integration, repair, and troubleshooting of flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
Ensure all established inspection, testing, quality, and operating specifications are met.
Direct and/or oversee customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
Provide on-site customizing of machine programs by revising programs to meet customer needs.
Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
Provide factory floor support when not providing customer field service support/travel.
Provide customer training regarding the operation & service of our machinery.
Assist customers with aftermarket parts needs while in the field.