Field Service Technician

WOW! Internet, Cable & Phone • Livonia, MI

1d • $18 - $24 • Onsite

About The Position

As a Field Service Technician, you'll play a critical role in connecting our customers to the services they rely on every day, from high-speed internet and video services to phone connectivity. You'll work independently, develop valuable technical skills, and build a rewarding career with a company recognized as one of the nation's Best Places to Work.

Requirements

• High school diploma or equivalent
• Valid driver's license with a good driving record
• Ability to work independently and manage time effectively
• Strong troubleshooting and problem-solving skills
• Ability to explain technical information to non-technical customers
• Ability to operate handheld technology and field service applications
• Ability to read maps and navigate service areas
• Flexibility to work evenings, weekends, and on-call shifts as needed
• Experience using testing equipment such as: Signal Level Meters (SLM), Volt-OHM Meters
• Ability to maintain accurate records, work orders, and service documentation
• Work outdoors in all weather conditions
• Lift and carry up to 90 pounds
• Carry and safely operate extension ladders (up to approximately 28 feet and 75 pounds)
• Work at heights, including rooftops and utility poles
• Work in confined spaces such as attics and crawl spaces
• Bend, kneel, crouch, crawl, climb, reach, push, pull, and grasp regularly
• Distinguish between wire colors and sizes
• Safely operate company vehicles and work near electrical equipment and power lines

Responsibilities

• Installing, upgrading, reconnecting, disconnecting, and modifying internet, video, and phone services
• Installing and relocating outlets, converters, modems, and customer equipment
• Running interior and exterior wiring
• Diagnosing signal, picture quality, and connectivity issues
• Troubleshooting from the customer device all the way to the network tap
• Repairing and replacing network components and coaxial cable
• Performing speed tests, ping tests, trace routes, and network diagnostics
• Training customers on the proper use of equipment and services
• Ensuring compliance with FCC, NESC, OSHA, and WOW! standards
• Maintaining company vehicles, tools, and equipment
• Completing work orders and documentation accurately
• Delivering outstanding customer service at every interaction

Benefits

• Competitive Pay & Incentives
• $18.00-$24.00 per hour (based on experience)
• Quarterly bonus opportunities
• Nationally recognized certifications that can increase your earning potential
• Company vehicle
• Gas card
• Tools and equipment provided
• Professional uniforms and PPE
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• FlexPay
• Tuition reimbursement
• Significant employee discounts on WOW! broadband services (where available)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED