Field Service Technician (Los Angeles, CA)

Evolv Technologies Inc.•Los Angeles, CA

1d•$30 - $40•Hybrid

About The Position

As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our safety detection technology. You will help our services team support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units. The team culture is one based on building trust, collaboration, ongoing development through kindness, authenticity, courage, drive and fun! At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who: Do the right thing, always; Put people first; Own it; Win together; and continue to Be bold, stay curious.

Requirements

Understanding the technical aspects of the products, including hardware and software components.
Ability to undergo and apply technical training on products, tools, equipment, and software used in the field.
Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools.
Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance.
Competence in performing scheduled software maintenance and upgrades.
Ability to establish and maintain strong, long-lasting relationships with clients.
Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns.
Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation.
Capability to manage time effectively, ensuring the timely completion of all assigned work orders.
Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs).
Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling.
Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs.
Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player.
Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer.
Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization.
Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities.
Demonstrate a thorough understanding of the Express system and software.

Nice To Haves

Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job.
Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have.
Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms.
Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively.

Responsibilities

Support product demos and installations.
Provide maintenance, upgrades, and repairs to existing field units.
Perform basic field service tasks, such as installing, maintaining, and repairing equipment.
Document work in service reports or other forms.
Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance.
Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling.
Take the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success.
Develop strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv’s revenue organization.
Independently resolve break fixes.
Complete all required administrative tasks such as expenses, work orders, and RMAs.
Lead special event support activities at strategic locations such as sports stadiums and large venues.
Perform repairs on the Express units.
Assist in on-the-job training of new personnel and third-party service providers.