Field Service Technician, San Francisco Bay Area

Bio-Techne • US - California - Remote, CA

5d • $73,100 - $120,200 • Onsite

About The Position

Entry level field technician to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across North America. This position's territory is located in the greater San Francisco Bay Area region and will support customers in this location and occasionally across North America. Up to 50% travel could be required for position.

Requirements

• Associate degree in an engineering or science field and 1 year of field service experience in a life science, biotech or medical industry OR completion of military electrical technical training and 1 year of field service experience in a life science, biotech or medical industry OR minimum of 3 years of field service experience in a life science, biotech or medical industry.
• Strong computer skills including Windows, Microsoft Office and Outlook.
• Basic laboratory skills, including experience in BSL2 and BSL3 labs
• Valid driver’s license and good driving record is required
• The ability to lift and carry tools, parts and instruments weighing up to 50 lbs.

Nice To Haves

• Salesforce experience is a plus.
• Laboratory experience is preferred.

Responsibilities

• Perform installations, qualifications and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment.
• Maintain effective communication with customers to ensure efficient service.
• Prepare samples for instrument testing and basic laboratory skills are essential.
• Completion of service protocols that meet cGMP documentation requirements.
• Field based role with regional and possible national travel.
• Manage and schedule customer appointments.
• Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs.
• Management of personal inventory for field support and cost management.
• Support teams with pre and post sales inquiries and tasks.

Benefits

• competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• 401k plans
• employee stock purchase plan (ESPP)
• Health Saving Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care FSA
• mentorship
• promotional opportunities
• training and development
• tuition reimbursement
• internship programs
• employee resource groups
• volunteer paid time off
• employee events
• charity drives
• accrued leave policy with paid holidays
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree