Field Service Techician

Marangoni Tread • Madison, TN

1d • Hybrid

About The Position

Field Service Technician Marangoni Tread North America, Inc. | Technical Services Turn Your Industrial Maintenance Experience into a Career with More Variety, Autonomy & Impact. Are you an experienced industrial maintenance professional who enjoys troubleshooting equipment, solving complex problems, and working directly with customers? At Marangoni Tread North America, Inc. , we're looking for a Field Service Technician who wants more than routine maintenance. This position combines hands-on technical work, customer relationships, problem-solving, equipment improvement, and travel. You'll become a key technical resource for our customers while working alongside our Technical Services team. Why Join Marangoni Tread North America, Inc.? More than routine maintenance. You'll diagnose, repair, inspect, install, and refurbish industrial equipment while solving a variety of technical challenges. Become the technical expert customer's trust. You'll work directly with customers to troubleshoot problems, demonstrate equipment operation, provide technical guidance, and help keep their operations running effectively. Your experience matters. We value hands-on industrial maintenance experience. A technical degree or relevant military training is preferred, but candidates with other backgrounds and applicable experience are encouraged to apply. Travel—and still have most weekends at home. Travel can be up to 75% , but most travel occurs Monday through Friday. Weekends are typically free unless a large, pre-scheduled project requires otherwise. Solve the problem—not just the symptom. You'll have the opportunity to identify root causes and develop continuous-improvement initiatives that help prevent recurring equipment problems. Job Summary As a Field Service Technician , you will be a key point of contact for our customers, providing exceptional service and technical support. This role primarily operates at our corporate warehouse but requires regular travel to customer locations. You will address technical needs, conduct annual process audits, and maintain high standards of customer satisfaction within the retreading industry. Working collaboratively with the Technical Services team, you will install, repair, and refurbish industrial equipment to meet operational requirements.

Requirements

• Minimum of 5 years of industrial maintenance experience.
• Excellent verbal and written communication
• Troubleshooting
• Complex problem-solving
• Critical thinking
• Service orientation
• Active listening
• Technical proficiency
• Strong interpersonal skills
• Proficiency in Microsoft Office 365
• Sense of urgency
• Strategic prioritization
• Adaptability
• Ability to identify and develop continuous-improvement initiatives through root-cause analysis
• Candidates must be comfortable planning and executing travel up to 75% of the time.

Nice To Haves

• Technical degree preferred and/or relevant military training.

Responsibilities

• Diagnose & Repair: Utilize your technical expertise to identify and resolve equipment malfunctions using hand tools and testing equipment.
• Perform Inspections: Conduct routine inspections to ensure equipment operates effectively and adheres to industry standards.
• Customer Interaction: Demonstrate equipment operation to customers, provide clear instructions, and address customer questions or concerns.
• Technical Analysis: Analyze test data, computer printouts, and trouble reports to determine repair requirements and appropriate repair methodologies.
• Documentation: Develop detailed repair documentation and instructions that empower customers to manage their own repairs.
• Customer Satisfaction: Elevate customer satisfaction by delivering industry-leading service and effectively managing account-specific issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed