Field Service Technician

Prescott's, Inc • Davenport, IA

18h • Onsite

About The Position

Prescott’s, Inc., a leading medical device services company, is seeking a Field Service Technician for its subsidiary, Washer Solutions. This role involves providing expert technical support for industrial washing, sterilization, and surgical equipment. It is a hands-on, field-based position requiring mechanical and electrical troubleshooting, strong customer service, and a commitment to excellence. The technician will perform installations, preventive maintenance, troubleshooting, and repairs on critical medical and laboratory equipment in hospitals, research institutions, and healthcare facilities. This position is ideal for individuals with a technical background, problem-solving skills, and the ability to work independently and build customer relationships.

Requirements

• High school diploma or GED required.
• Valid driver’s license and clean driving record required.
• 1–3 years of directly related field service or technical maintenance experience; or 3–5 years of hands-on experience without formal training.
• Strong technical, troubleshooting, and mechanical aptitude.
• Working knowledge of electrical, plumbing, and mechanical systems.
• Excellent organization, communication, and problem-solving skills.
• Proficiency with computers and Windows-based software applications.
• Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
• Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away.
• Flexibility to accommodate customer schedules and respond to emergency service calls as needed.

Nice To Haves

• Technical school training in mechanical, electrical, or electronic systems preferred.
• Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment preferred.

Responsibilities

• Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• Conduct installations and equipment modifications as required.
• Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
• Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• Plan and manage service schedules to ensure timely response and completion of all assignments.
• Maintain professional, courteous communication with customers, contractors, and colleagues.
• Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
• Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• Manage personal tools, parts, and inventory efficiently to support field operations.
• Ensure compliance with company safety policies and all customer site protocols.

Benefits

• Paid time off
• Healthcare insurance (medical dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching
• Continuous learning and development - offering opportunities for training, workshops, and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees