Field Service Technician (Missouri)

AssetWatch, Inc.•Branson, MO

2d•$70,000 - $75,000•Remote

About The Position

The Field Service Technician installs, tests, and services AssetWatch Condition Based Monitoring solutions at client sites according to defined specifications. Reporting to the ART Regional Manager, the technician provides on-site technical support to industrial and manufacturing customers, troubleshoots installation and communication issues, and helps ensure customer satisfaction. The role requires travel of up to 100%, including overnight and short-notice travel for emergency jobs, customer issues, and schedule changes. Occasional weekends and off-hours work are required. AssetWatch is currently hiring for Lower Missouri, Northwest Arkansas, and Northeast Kansas. The technician develops product knowledge, reviews installed Vero product solutions with the field coordination team, maintains installation and field service records, and manages assigned service tools and inventory. The role also supports product evaluation and development testing, maintains and submits weekly expense records, and works autonomously with minimal supervision. The position calls for professional customer communication, effective prioritization and multitasking, collaboration, accountability, and ethical conduct. AssetWatch describes itself as a remote-first, distributed company, with collaboration required during core working hours. The position involves extensive field work at customer sites and travel. The stated base salary range is $70,000–$75,000 USD, plus equity and benefits; individual pay depends on location and other job-related factors.

Requirements

At least 3 years of field service industry experience is desired.
Experience with travel-related work.
Experience using hand tools, air tools, and large specialized tools specific to the job or project.
General knowledge of industrial manufacturing equipment.
General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
Familiarity with industrial networking equipment and protocols.
OSHA 10 certification; OSHA 30 is preferred and certification can be obtained after hiring.
Fluency in English.
Legally authorized to work in the United States without sponsorship.
Ability to travel up to 100% of the time, often on short notice, including overnight travel.
Physical ability to work in confined industrial environments and wear required personal protective equipment.
Ability to work autonomously with minimal supervision and to collaborate, communicate, prioritize, and manage time effectively.

Nice To Haves

Familiarity with vibration analysis and environmental testing, including vibration and shock.
Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment.
OSHA 30 certification.
Fluency in languages other than English.

Responsibilities

Install, test, and service AssetWatch Condition Based Monitoring solutions at client sites according to defined specifications.
Provide on-site technical support to industrial and manufacturing customers.
Review installed Vero product solutions with assistance from the field coordination team.
Troubleshoot and repair product installations, including communication issues.
Maintain installation and field service records.
Manage service tools and inventory and maintain accountability for assigned company assets.
Interact professionally with customers and communicate to support customer satisfaction, confidence, and cooperation.
Support the product development team in evaluating and testing existing and new products.
Maintain an expense account and submit accurate records weekly.
Work autonomously with minimal supervision.
Prioritize and manage time effectively while handling multiple tasks.
Represent the company’s image and brand positively and act ethically and accountably.
Travel, including overnight and short-notice travel, and occasionally work weekends or off-hours.