Field Service Technician

Ecolab•New York, NY

1d•Onsite

About The Position

Ecolab's Nalco Water division is seeking a Field Service Technician in the Greater NYC area (5 boroughs and Long Island). This role involves providing technical support for water treatment and disinfection systems across various industries, including healthcare, hospitality, universities, and facilities management. The technician will work independently, build customer relationships, and deliver solutions to improve operational performance and protect resources. The position requires up to 10% overnight travel.

Requirements

High school diploma or equivalent
1 year of experience in water treatment or an industrial/mechanical environment
Position requires a current and valid Driver’s License with no restrictions
No immigration sponsorship available for this position

Nice To Haves

Associate’s degree or trade school certification
Demonstrated mechanical aptitude
Experience in water treatment or specialty chemical industry
Familiarity with boilers, cooling towers, and wastewater treatment systems
Proficiency with Microsoft Office Suite

Responsibilities

Provide technical support and escalate complex challenges as needed
Build strong relationships with customers and promote best practices
Ensure full compliance with safety policies and procedures
Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
Provide technical support to customers; identifying and resolving customer pain points, escalating as required
Install, calibrate, and maintain chemical feed equipment and process monitoring equipment at customer accounts
Support customers with local regulation around NYC Legionella compliance for LL77 and Bill 1390. Including sampling, inspections, audits, technical support and training