Field Service Technician (Saint John, New Brunswick CA)
About The Position
Join Our Team as a Production Print Field Service Technician! Are you passionate about providing top-notch technical support and problem-solving within the production print environment? We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you! Our core values are: Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.
Requirements
- Demonstrated experience in servicing and repairing production print machinery.
- Proficient in mechanical and electrical troubleshooting within a production print environment.
- Familiarity with a variety of production print technologies and systems.
- Exceptional communication skills and a strong customer service orientation.
- Ability to work independently and adapt to diverse client environments
- Network Skills: Install and troubleshooting of basic printing and scanning solutions.
- Microsoft OS peer to peer and client side of server environments
- Familiar with printing from common business apps
- Solutions Knowledge: Basic understanding of solutions portfolio
- Product Knowledge: Excellent working knowledge and certification of production systems
- Color Skills: Working knowledge of calibration, and RIP configurations
- Communication Skills: Excellent verbal and written and interpersonal
- Mentoring and Instruction: 10% - based on technical expertise
- Pre/Post Consulting Ability: Moderate
- Working directions: Requires limited assistance for more difficult problems
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada. Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management
Responsibilities
- Perform on-site maintenance and repairs for production print equipment.
- Diagnose and resolve technical issues promptly to minimize production downtime.
- Conduct regular inspections and implement preventive maintenance procedures.
- Install, configure, and calibrate production print machinery for optimal performance.
- Collaborate closely with clients, delivering outstanding customer service and support.
- On-site service of MFPs
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies, maintain accurate records and assist other team members as required
- 10% - Lead referrals, assists with customer assessments and solution design
- 90% - break-fix and customer support
- Seeks opportunities to improve territory parts budget and inventory control
- Perform other relevant duties as assigned by management
Benefits
- Competitive compensation and comprehensive benefits package.
- Supportive and collaborative team environment.
- Continuous learning and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
