Field Service Technician

Visual Sound•Broomall, PA

9d•Onsite

About The Position

Visual Sound is seeking a Field Service Technician for our Corporate Office in Broomall, PA. The Field Service Technician provides excellent service to our customer base, performs preventive maintenance, troubleshoots integrated systems, repairs components, and performs quality control of installed systems.

Requirements

BS Degree in Electronic Engineering or equivalent job experience and a technical degree/certificate.
Minimum three to five years related experience servicing audiovisual systems
Ability to work in fast paced environments and wear multiple hats at once
Outstanding customer service ability.
Strong communication skills, verbal and written.
Ability to read and comprehend blueprints, schematics, and training manuals.
Ability to operate multi-meter, oscilloscope and other related industry and test equipment.
Computer literate e.g., Windows, MS Word, MS Excel, and scheduling programs, as well as a good understanding of computer functionality.
Basic knowledge of industry software such as AMX, Crestron and DSP set up.
Experience with Sony, Barco, NEC, AMX and other common AV manufacturers.
Experience with Cisco / Extron Switchers.
Detail oriented and self-sufficient with excellent time management skills.
Strong problem solving and troubleshooting abilities.
Able to lift 50 pounds.

Nice To Haves

SMART Apprentice training a plus

Responsibilities

Provide on-site and preventative service calls to customer job sites.
Ability to trouble-shoot complex audio, video, and control systems, includes replacing and/or repairing LCD/DLP/CRT projection systems, video/audio systems control and switchers.
Arrange for product returns and/or exchanges with the service coordinator.
Install, modify, and test integrated systems, this includes selecting, set up and operation of standard test equipment and interfacing between Project Manager and client.
Provide technical assistance to other departments and staff, as needed.
Provide technical phone support (e.g., answer questions, troubleshoot suggestions) to customers and internal staff.
Provide Service Coordinators with assigned case numbers and close-out paperwork / information in a timely manner.
Demonstrate product and system capabilities to all levels of clients, including one on one situations.
Provide all documentation in a timely manner (e.g., material and labor reports. preventative maintenance reports, expense reports, job costing records, time sheets).
Develop and promote the company’s presence as a service provider in the assigned market.
Establish and support customers utilizing personal selling skills and contacts.
Perform other activities and responsibilities as directed by the immediate manager.