Field Service Technician - Casino Gaming (Santa Rosa, CA)
IGT, a Nevada Corporation•CA Statewide, CA
•$49,320 - $67,815•Hybrid
About The Position
We are seeking a Field Service Technician to support gaming, fintech, kiosk, ATM, and loyalty equipment across Graton Casino and surrounding locations throughout Northern California. This role is ideal for someone who enjoys hands-on technical work, troubleshooting complex equipment issues, traveling between customer sites, and delivering exceptional customer service in a fast-paced casino environment.
Requirements
- High school diploma or GED required
- 2+ years of technician or field service experience in a customer-facing environment preferred
- Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired
- Strong troubleshooting, analytical, and problem-solving abilities
- Ability to work independently while managing multiple service calls and priorities
- Strong communication and customer service skills
- Comfortable with moderate to extensive travel throughout Northern California, including occasional overnight stays
- Valid driver’s license and reliable transportation required
- Ability to obtain and maintain a gaming license
- Ability to lift up to 50 lbs and safely work with tools and technical equipment
- Comfortable working in casino and customer-facing environments
Nice To Haves
- technical or vocational training preferred
- Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred
Responsibilities
- Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
- Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
- Provide technical support to customers on operational and maintenance-related issues
- Diagnose mechanical, hardware, software, networking, and system failures using established procedures
- Serve as the primary customer contact for technical service and support-related concerns
- Conduct site surveys and assist with installations, upgrades, and equipment deployments
- Maintain accurate inventory and documentation for parts, repairs, and service activity
- Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
- Participate in an on-call rotation schedule approximately once every four weeks
- Support additional field locations and team members as business needs require
Benefits
- Discretionary bonus opportunities
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness programs
- Tuition reimbursement
- 401(k) with company contributions
- Additional benefits including disability coverage and identity protection
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
