Field Service Technician (Cooling Systems)

New Era Technology•Salt Lake City, UT

7d•Onsite

About The Position

New Era Technology is seeking a Field Tech Support Specialist to provide onsite technical services for Mission Critical Cooling Systems. This role involves executing installation, startup, commissioning support, and both remedial and preventative maintenance (PM) services. The company emphasizes a People First culture, prioritizing personal and professional development, continuous training, and a collaborative, inclusive environment. New Era Technology offers end-to-end technology solutions and aims to securely connect people, places, and information at scale.

Requirements

Associate degree from a two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience.
Minimum of 3 years of experience in field service or a similar technical support-related position.
Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
English proficiency.
Experience reading Electrical Schematics.
Experience working with 200 – 440-volt equipment (High Voltage).
Hands-on hardware troubleshooting and repair experience.
Ability to successfully apply technical knowledge to identify root causes.
Ability to demonstrate excellent customer service and communication skills.
Ability to read basic product drawings, electrical schematics, and technical specifications.
Ability to manage priorities effectively.
Troubleshooting skills and sound technical judgment.
Ability to work both onsite independently and as part of a team.
Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
Ability to pass customer-specific background check processes, if applicable.

Nice To Haves

Leadership experience
Ability to travel with little notice may be required.
Willing to travel when needed.

Responsibilities

Participates in system deployment projects by delivering installation, startup, and/or commissioning support services.
Provides onsite support by assisting in fault isolation of electro-mechanical systems.
Identifies necessary parts to resolve customer equipment failures.
Responds onsite to dispatches within required timeframes for scheduled and unscheduled service requests.
Participates in the development of service bulletins, procedures, process improvements, and other collateral duties.
Maintains accurate customer service records and reports within the Case Management System/CRM.
Contributes to the creation of Knowledge Articles and other technical-related documentation.
Serves as a resource to sales personnel for assigned service areas.
Recommends improvements to manuals, operational processes, and procedures.
Contributes to training course content development and provides training to customers and other field service personnel.
Maintains knowledge of new products.
Other duties as assigned.