Field Service Technician

Aristocrat Gaming•Omaha, NE

21h•Onsite

About The Position

The Field Service Operations team at Aristocrat Gaming provides technical support to customers across the United States and Canada. As a Field Service Technician, you will be part of a team that embodies Aristocrat’s people-first culture, bringing fun and passion to daily work. The role involves driving to casinos, troubleshooting problems, and installing new gaming cabinets, ensuring the seamless operation of customers’ gaming facilities through timely and efficient technical support. This is an entry-level position that includes a robust, hands-on, and virtual training program over the first six months. The ideal candidate is hardworking, customer-focused, and enjoys solving problems, working with a team, and engaging with customers.

Requirements

High school diploma, GED, or equivalent work experience.
At least 21 years of age.
Have a clean and valid driver’s license and maintain an insurable driving record.
Able to acquire a gaming license as required (Gaming License requirements will vary depending on location).
Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30%.
Self-starter, flexible, adaptable, highly organized, and proactive.
Passion for technology and solving problems.
Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals.
Able to communicate effectively and constructively with customers and coworkers.

Nice To Haves

Experience as a slot technician, field service of technical products, or other diagnostic work.
Experience working in the field, being on call, and traveling for work.
Experience with electronics, mechanics, and troubleshooting.

Responsibilities

Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
Perform routine maintenance on gaming machines.
Respond promptly to customer calls and emergency requests, prioritizing critical issues.
Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
Maintain inventory accuracy and follow the parts inventory process.
Support customers with technical inquiries and documentation.
Report on trends, needs, and service challenges.
Review pre-install documents to determine if parts will be needed to complete the installation.
Gather and report accurately on service activities by using field service management reporting tools.
Uphold high standards of professionalism, integrity, and customer service daily.
Self-direct and carry out day-to-day tasks with little direction.
Follow Aristocrat’s Safety Guidelines.