Field Service Technician - Northern California or Nashville Area

Precision Valve & Automation•San Jose, CA

5d•Remote

About The Position

PVA is hiring a Field Service Technician to join our growing team in robotic automation. We are a five-time Albany Business Review Best Places to Work and Healthiest Employer award winner, recognized for combining cutting-edge technology with a strong, supportive culture. If you’re ready to take the next step in your field service career, we would love to connect! The Field Service Technician provides technical service for the systems and products sold by PVA. This position helps customers maximize value of products from pre shipment through end of life. The ideal candidate for this role will have mechanical aptitude with excellent interpersonal and problem solving skills. This position requires heavy travel, relocation not necessary, however preferred locations include Nashville,TN or Northern California (San Jose, San Francisco, Oakland, Sacramento and surrounding areas). Job Details: Remote role with heavy domestic travel. Starting pay $26.00 - $36.00 per hour depending on experience. This position requires an onsite training period at the start of employment in Upstate New York, duration is dependent on existing knowledge level.

Requirements

Customer centric, committed to supporting the internal and external customer.
Strong verbal communication and listening skills.
Self-starter who works independently and in a team environment.
Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
Maintains a calm, tactful demeanor when dealing with difficult situations.
Manages multiple projects and timelines with a sense of urgency and follow through.
Well organized, analytical, and detail oriented.
Follows direction with focused attention.
Exhibits initiative.
Willing to learn.
Strong computer and excel skills.
Must be technically inclined (mechanical, controls, software, etc.).
Minimum one (1)+ year of technical service and commercial experience.
Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
Sitting: Remaining in a normal seated position. (F)
Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs. (F)
Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs (O)
Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
Travel: Requires traveling outside geographic area. (F)
Stooping; Bending body downward and forward by bending spine at waist. (F)
Reaching; Extending hands or arms in any direction. (C)
Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
Bending/Twisting; Continual intermittent twisting of the spine. (F)
Talking; Expressing or exchanging ideas by means of the spoken work. (C)
Hearing; Receiving detailed information through oral communication. (C)
Vision; Clarity of vision at near or far distances. (C)
Computer usage or other special equipment operated. (C)

Nice To Haves

Associate degree in engineering, preferred.

Responsibilities

Provides onsite support and installations at customer locations.
Solves problems, diagnoses and resolves issues to ensure customer needs are met.
Answers direct questions and resolves issues from customers.
Manages and updates individual service tickets throughout the day to identify any urgent customer needs.
Ensures equipment is working properly on customer site to meet customer expectations.
Assists customers with process improvement and optimization.
Discerns whether issues are warranty related or at the customer’s expense.
Fosters strong customer relationships through onsite visit, and after shipment service and installations as required.
Provides feedback regarding manual updates to ensure they are up to date and relevant to customer needs.
Leads, assists and supports team members when performing runoff, installation, rework installation, or onsite service.
Shares information learned from customer within department.
Maintains expert level technical knowledge of PVA product line.
Maintains confidentiality of customer information, 100% of the time.