Field Service Technician (Cincinnati/Columbus, OH)

Allpax•Cincinnati, OH

4d•Onsite

About The Position

Bartelt Packaging, a ProMach Company, is seeking a Field Service Technician to join its team. This role involves extensive travel to repair, maintain, and start-up Bartelt Packaging equipment. The Field Service Technician acts as a communication link between the customer and the Company, ensuring excellent customer service. The position offers rewarding and challenging opportunities across multiple packaging segments, focusing on providing best-in-class customer experiences and developing advanced technical skills.

Requirements

Technical, Associate degree or equivalent combination of education and experience.
Minimum of 3 years of experience in machinery repair.
Knowledge/skills of mechanical principles.
Willingness to travel extensively within the US and occasionally internationally.
Good communication and interpersonal skills.
Strong customer service focus.
Proficiency in Windows & MS software (Word, Excel, Outlook).
Excellent customer service skills; ability to train customer personnel on equipment.

Nice To Haves

Experience in flexible packaging material machinery.
PLC programming experience.
Familiarity with PLC/PC systems.

Responsibilities

Installation, integration, repair, and troubleshooting of complex flexible machinery requiring a high level of technical skill and independent problem-solving.
Ensuring all established inspection, testing, quality, and operating specifications are met.
Directing and/or overseeing customer personnel during machinery installations, integrations, or servicing.
On-site customization of machine programs by revising programs to meet customer needs.
Maintaining a 24-hour on-call status and providing customer technical telephone support.
Providing factory floor support when not traveling for customer field service.
Training customers on the operation and service of machinery.
Assisting customers with aftermarket parts needs while in the field.