Field Service Technician

Vault Pressure Control LLC•Canton, OH

21h•Hybrid

About The Position

Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems. This role involves assembly, and repair of new, reman and customer property. The technician will plan and coordinate activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification. While on scheduled shift, the position requirement is to provide field service on a 24-hour on-call basis for existing and new customers. The job will be primarily based in their home-based workshop but will also include customer location visits including but not limited to, overtime and working for other divisions of the Company and/or extensive travel with extended stays at other Company locations. The technician will work independently to install new products and conduct repairs of Vault Pressure Control equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets. Duties may require working in Shop when in training or not out of service jobs. The role handles customer complaints in a professional manner and maintains effective communication with Company Representative on issues including job procedures and spare parts requirements. The technician records critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures. They are responsible for shipping correct equipment and tooling to location for service jobs and prepares and submits Field Service Orders and other region required reports after each job is complete. The technician completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints. Work in a safe manner in compliance with VPC EHS and quality processes and procedures, and completes shift reports and logs.

Requirements

Minimum of 2 years field service tech experience.
Authorized to work in the United States.
Current valid driver’s license.
Demonstrated good working knowledge of mechanical processes.
High school diploma or GED.
At least one year mechanical, electronic and hydraulic related experience.
Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills.
Demonstrated good organizational skills.

Nice To Haves

Technical, vocational, or military training or related experience.
Surface Wellhead installation and repair experience.

Responsibilities

Field service, assembly, and repair of new, reman and customer property.
Plan and coordinate activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification.
Provide field service on a 24-hour on-call basis for existing and new customers.
Install new products and conduct repairs of Vault Pressure Control equipment.
Handle customer complaints in a professional manner.
Maintain effective communication with Company Representative on issues including job procedures and spare parts requirements.
Record critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures.
Responsible for shipping correct equipment and tooling to location for service jobs.
Prepare and submit Field Service Orders and other region required reports after each job is complete.
Complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
Work in a safe manner in compliance with VPC EHS and quality processes and procedures.
Complete shift reports and logs.