Field Service Technician (Casa Grande, AZ)

Hiab • Phoenix, AZ

9d • Onsite

About The Position

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. This role involves performing service, preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment on equipment at external or Hiab locations. The position is responsible for contributing to productive customer relationships and following Best Practice in all administrative and technical activities. The Hiab facility is located in Phoenix, AZ, however all field service work will be conducted in the Case Grande, AZ and surrounding areas.

Requirements

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Valid Driver’s License is required
• Class B CDL is required
• High School diploma or equivalent is required
• 5+ years of mechanical, hydraulic and electrical operations
• Appropriate diagnostic and troubleshooting skills
• Own tools required
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• This position requires 100% travel

Responsibilities

• Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions
• Follow applicable safety rules, agreed working practices and environmental requirements
• Staying up to date with technical developments as shown in internal service bulletins and completing technical courses when instructed by District Service Manager
• Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines
• Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager
• Recognize sales opportunities and communicate to District Service Manager
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

Benefits

• $3,000 SIGN-ON Bonus
• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• Company cell phone, laptop and/or credit card provided for business purposes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED