Field Service Technician - GTA

Panasonic

87d•Remote

About The Position

Panasonic Canada Inc. is currently looking to hire for the position of Field Service Technician. Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories. Keeps up to date on product knowledge, specifications, and operation. Provides constructive feedback to management regarding product performance and service issues. Completes required sections of work orders, check lists, and other documentation as required. Maintains a safe work environment through proper utilization of tools and equipment. This is a full-time position. This is a remote position with a requirement to travel across the GTA and surrounding areas. For training purposes, occasional in-office attendance at the Niagara on the Lake and Mississauga locations may be required. Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Requirements

Associate degree in Technical Services (or related field) with 1–2 years of relevant experience.
Must have CompTIA A+ and Network+ certifications.
Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
Perform routine troubleshooting and resolution of technical issues, clearly communicating product operations and functionality to customers and stakeholders.
Identify root causes through testing and analysis, promote customer satisfaction through fair and effective solutions, and recognize and address training needs as appropriate.
Communicate technical information effectively to both technical and non-technical audiences.
Build strong working relationships with team members and customers to facilitate problem-solving and gather diverse perspectives.
Professionally manage customer complaints by exchanging factual information with courtesy and clarity.
Establish rapport to conduct effective investigations, eliciting accurate information that supports timely and precise resolutions, including the communication of difficult or sensitive information when necessary.

Nice To Haves

Experience with Salesforce would be an asset.

Responsibilities

Visits customer sites to resolve technical issues as required.
Assists in the resolution of issues and participates in team resolution of non-routine or significant issues.
Tests equipment and software changes remotely or at customer sites.
Reports equipment quality, or programming issues to management teams.
Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
Trains new customers on basic operation and maintenance of equipment.
Ensures the design, and delivery of technical training meets the needs of customers.
Continuously improves training materials and delivery.
Provides feedback on equipment operation to management team.
Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.
Ensures equipment required for service or preventative maintenance are in good repair and are stored safely.
Requests new equipment when lost or worn.
Requests defective or worn equipment to be scrapped and prepares required documentation.
Maintains equipment logs as necessary.

Benefits

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!