Field Service Technician - San Luis Obispo
About The Position
Milgard Windows and Doors, part of the MITER Brands family, is seeking a skilled and customer-focused Field Service Technician to join our team based in San Luis Obispo, CA. This role services a regional territory from Santa Maria to Paso Robles, offering a strong opportunity to connect with customers across the Central Coast. In this position, you will diagnose, troubleshoot, and repair window and door products while delivering a high-quality service experience. If you’re hands-on, experienced in field service or construction trades—or eager to grow your skills—and take pride in solving problems and delivering great customer outcomes, we’d love to hear from you.
Requirements
- High school diploma or GED required
- Experience in window/door service, installation, carpentry, glazing, construction, or related field (level will be determined based on experience)
- Strong troubleshooting skills and mechanical aptitude
- Ability to work independently and problem-solve in the field
- Proficiency with hand and power tools
- Excellent customer service and communication skills
- Comfortable using mobile devices (iPad/tablet) for documentation and scheduling
- Basic computer skills (email, data entry)
- Valid driver’s license with a safe driving record
Nice To Haves
- Bilingual English/Spanish skills a plus
Responsibilities
- Diagnose and repair window and door product issues in the field
- Troubleshoot service concerns and determine root causes (installation, product, or performance-related)
- Perform repairs, adjustments, and part replacements
- Serve as the primary technician on service calls, ensuring timely and professional resolution
- Communicate clearly with customers to explain issues, solutions, and product care
- Accurately document service visits using company systems and mobile tools
- Follow work orders, schedules, safety protocols, and company standards
- Maintain clean and organized service vehicles, tools, and work areas
- Ensure customer homes and job sites are left clean and restored
- Manage and track parts inventory as needed
- Develop knowledge of MITER Brands product lines, installation methods, and warranty standards
Benefits
- Competitive pay
- 401(k) with company match
- Generous paid time off
- Three comprehensive medical plan options
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Teladoc virtual healthcare services
- Employee Assistance Program (EAP)
- Annual Wellness Clinic
- Company-paid Life Insurance
- Voluntary Life Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Supplemental Hospital Indemnity Insurance
- Critical Illness Insurance
- Accident Insurance
- Paid Time Off (PTO) and paid holidays
- 401(k) retirement plan with company match
- Tuition Reimbursement Program
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
