Field Service Technician

Omecorp & Genesis Business Systems•Tulsa, OK

9d•Onsite

About The Position

Under the direct supervision of the Branch Field Service Manager, the Field Service Technician is responsible for properly maintaining a fleet of office equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of the equipment.

Requirements

High School Diploma or equivalent mandatory.
Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in printer repair or repair and maintenance of electronic equipment.
Must possess strong communication skills and mechanical aptitude.
Proven experience and proficiency with electro-mechanical diagnostic and repair tools and test equipment.
Knowledge of PC hardware and software systems and network architecture.
A valid driver’s license.
All Field Service Technicians must be able to work independently with little supervision.
Field Service Technicians must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
They must also possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Nice To Haves

Knowledge of Windows and Microsoft Office Software products preferred.

Responsibilities

Services and maintains a full territory of equipment commensurate with experience and training
Resolves at least 95% of service calls without assistance upon completion of training and/or territory assignment.
Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field engineering Bulletins.
Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins.
Resolves all normal customer relations situations and communicates unusual customer situations to a higher level.
Maintains parts inventory and achieves acceptable levels of inventory control and usages.
Completes all required administrative functions in an accurate and timely manner.
Cooperates with fellow workers and management to achieve department service goals.
Keeps Service Manager informed of machines performing below standards and report all actions taken towards resolution.
Performs other duties as prescribed by the Service Manager.
Ability to communicate and interact effectively in a multi-functional and diverse organization.
Ability to handle stressful situations and meet deadlines.
Commitment to customer satisfaction and retention.